HOTEL COZZI Minsheng Taipei FAQ
* check-in time:15:00 | check-out time:11:00
* Sustainability Policy: Single-use amenities (such as toothbrushes, combs, etc.) and bottled water are not proactively provided. Guests are kindly requested to bring their own personal amenities.
I. Check-in and Reservation Information
| What are the standard check-in/check-out times and the policy for late check-out? | Check-in at 15:00; check-out at 11:00. Late check-out is subject to room availability and additional charges. Late check-out requests will be handled based on same-day availability; guests are advised to inquire with the front desk in advance. Guests under 18 years old are not permitted to stay alone. |
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| What is the cancellation policy? | Cancellations made before 16:00 one day prior to arrival are free of charge (excluding special promotional packages).According to the Tourism Bureau's Standardized Contract, cancellations made before 16:00 one day prior to arrival incur no charge; cancellations made on the day of arrival will be charged the first night’s room rate. Special promotional packages are subject to individual package terms. |
| What are the extra guest and extra bed charges? | Children aged 0–5 stay free of charge; children aged 6–11: NT$300; adults aged 12 and above without an extra bed: NT$500; extra bed: NT$1,500 (all include one breakfast).● Children aged 0–5 (not occupying a bed): Free of charge ● Children aged 6–11 (without extra bed): NT$300 per person per night. ● Adults aged 12 and above (without extra bed): NT$500 per person per night. ● Extra bed service: Available for selected room types only, NT$1,500 per night. *Note: Due to the limited number of extra beds, please inform us at the time of reservation if this service is required so we may confirm room type and amenities accordingly. |
| Can guests under 18 years old stay alone? | No. Guests under 18 years old are not permitted to stay alone.To ensure guest safety, if all occupants and accompanying guests are under 18 years old, the hotel will not accept the reservation. Cancellation policies will follow the Tourism Bureau's standardized contract. |
| How can I check my reservation details? | Please check the reservation confirmation email sent to the email address provided at the time of booking.A confirmation email will be sent within 30 minutes after a successful official website booking. If there is any incorrect information, please contact us by phone or email. |
| What is the procedure if I need to modify my reservation after booking? | For official website reservations, please contact us directly to modify your booking details. For reservations made through third-party platforms, please contact the original booking platform.Guests who booked via the official website may contact us by phone or email to modify reservation details. Reservations made through third-party platforms such as Agoda or Booking.com must be modified through the original platform. |
| How can I contact the HOTEL COZZI reservation center? What are the service hours? | You may contact us by phone or email. Reservation center service hours are Monday to Friday, 09:00–18:00.Outside service hours, guests are advised to book via the official website to confirm availability in real time. For other inquiries, please email us and we will respond as soon as possible. |
| What payment methods are accepted at the hotel? | Multiple payment methods are accepted, including cash, credit cards, and bank transfer. A variety of mobile payment options are also available.
We accept cash and bank transfers, and support major credit cards including Visa, Mastercard, JCB, American Express, and UnionPay. Mobile payment options such as Apple Pay, Google Pay, and Samsung Pay are also accepted. In addition, Link Pay online credit card payment service is available, allowing guests to complete payments via a secure payment link. |
| Can HOTEL COZZI accept National Travel Card ? | Yes. HOTEL COZZI is an authorized National Travel Card merchant.Accommodation and dining expenses at all HOTEL COZZI locations may be paid using the National Travel Card. |
| Does the hotel provide foreign currency exchange services? | Yes. The hotel provides foreign currency exchange services (foreign passport or valid identification required). Please contact the front desk if needed.For foreign guests holding foreign passports, and guests from Hong Kong/Macau/Mainland China holding valid entry documents, we offer exchange services for USD, EUR, HKD, JPY, and CNY. |
II. Guest Rooms and Facilities
| Does the hotel provide free Wi-Fi? | Yes. Complimentary internet access is available throughout the hotel to meet both business and leisure needs.In addition to free wireless Wi-Fi throughout the property, guestrooms are also equipped with wired internet ports. Complimentary internet access is available hotel-wide, making it suitable for both business and family travelers. |
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| Does the hotel provide charging facilities? | Yes. Each guestroom is equipped with USB charging ports, and international adapters and charging cable sets are available for loan.Each guestroom is equipped with USB charging ports. Universal power outlets are currently not available; guests are advised to bring their own plug adapters as needed. If you require an international adapter or charging cable set, please contact the front desk upon check-in. |
| Are water dispensers available in the hotel? | Water dispensers are available on every floor, and dedicated containers are provided in guest rooms for guest use.To support environmental sustainability and reduce single-use plastic, water dispensers are installed on each guest room floor, and dedicated containers are provided in the rooms for guest use. Please note that these containers are for in-hotel use only and should not be taken outside the hotel. |
| What laundry services are available at the hotel? | A self-service laundry room is available on site and is open daily from 07:00 to 22:30. Paid dry-cleaning services are also available.The self-service laundry room is located on the 3rd floor. Washing costs NT$80 per cycle (approximately 30 minutes), and drying costs NT$70 per cycle (approximately 35 minutes). Laundry detergent and fabric softener are automatically dispensed by the machines; no additional supplies are required. ● Paid dry-cleaning service: Items sent before 11:00 will be returned by 19:00 on the same day; items sent after 10:00 will be returned by 19:00 the following day. ● A 4-hour express dry-cleaning service is also available (a 50% surcharge applies). Please contact the hotel front desk for assistance if needed. |
| Are business facilities available within the hotel |
The hotel offers rental of multifunctional meeting rooms and the executive lounge space, THE Lounge, located on the 2nd floor.HOTEL COZZI Minsheng Taipei provides the following spaces to create an efficient working environment for business travelers: ● Meeting facilities: Equipped with two multifunctional meeting rooms, suitable for small- to medium-sized business meetings or private gatherings. ● THE Lounge: An exclusive lounge space located on the 2nd floor, offering all-day refreshments, a comfortable environment, and basic business assistance, allowing you to attend to business matters in a calm setting despite a busy schedule. |
| Where is the fitness center located and what are the operating hours? | 【2F|Opening Hours: Daily 06:00–22:00|Free for in-house guests】The fitness center is located on the 2th floor and is open daily from 06:00 to 22:00 for in-house guests to use freely and enjoy their workout time. |
| Does the hotel have a swimming pool? | There is no swimming pool facility on the premises.All HOTEL COZZI locations nationwide ((Minsheng Taipei, ZhongxiaoTaipei , COZZI Blu, Ximen Tainan, and Zhongshan Kaohsiung) do not have swimming pool facilities. If you wish to enjoy water activities, please contact the front desk for recommendations of nearby attractions. |
| Are in-room safes available? | Yes. Each guest room is equipped with an electronic safe that can accommodate a 15-inch laptop. |
| Does the hotel provide baby amenities for guests traveling with children? | Yes. The hotel provides complimentary baby amenities such as baby cribs, baby bathtubs, and bottle sterilizers. Please inform us of your needs at the time of reservation.HOTEL COZZI welcomes families traveling with children. Complimentary baby cribs, baby bathtubs, and bottle sterilizers are available for loan to make your stay more convenient.
*Note: As the quantity of baby amenities is limited, please make reservations in advance to ensure availability. |
| Which in-room amenities may be taken away? | Only slippers and non-woven fabric bags may be taken from the guest room. All other items should not be removed from the hotel.To ensure that all guests enjoy complete facilities and a comfortable environment, in-room equipment (such as towels, pillows, hair dryers, and decorative items) is for in-hotel use only. Any loss or unauthorized removal will be charged at market price. |
| Which room types at HOTEL COZZI Minsheng Taipei have bathtubs? | Except for the Comfort Room and Accessible Room, all other room types are equipped with bathtubs to enhance guest relaxation during their stay. |
| Does the hotel offer wheelchair-accessible rooms with accessible bathrooms? | Yes. The hotel provides wheelchair-accessible rooms with accessible bathrooms suitable for guests using wheelchairs.As the number of these room types is limited, please inform us of your needs in advance at the time of reservation to facilitate arrangements. |
| For multi-night stays, can I request room cleaning or towel replacement? | Yes. We provide comprehensive housekeeping services for extended stays.If the "Do Not Disturb" indicator in your room is not activated, housekeeping staff will perform daily room cleaning and towel replacement in accordance with standard service procedures. If you have specific cleaning time requests, please inform the front desk in advance for arrangement. |
III. Transportation & Nearby Information
| How do I get to Hotel COZZI Minsheng Taipei by Taipei Metro? | Take the Taipei Metro Zhonghe–Xinlu Line (Orange Line) to Xingtian Temple Station. Exit via Exit 2, turn left toward Minsheng East Road, and walk for approximately 5 minutes (about 400 meters) to reach the hotel. |
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| How long does it take to get to Hotel COZZI Minsheng Taipei from Songshan Airport or Taipei Main Station? |
The driving time from Taipei Songshan Airport is approximately 10 minutes; from Taoyuan International Airport, approximately 40–60 minutes; and from Taipei Main Station, approximately 15 minutes, depending on traffic conditions.The hotel is conveniently located near the core area of Taipei, making it easily accessible by both public transportation and car: ● Taipei Songshan Airport (TSA): Approximately 2.5 km away; about 10 minutes by taxi, making it an ideal choice for international business travelers. ● Taoyuan International Airport (TPE): Approximately 30 km away; about 40 minutes by taxi. ● Taipei Main Station: Approximately 4 km away; about 15 minutes by car, or accessible by MRT with a transfer to the Orange Line to Xingtian Temple Station. |
| Does Hotel COZZI Minsheng Taipei provide parking? Can parking spaces be reserved? |
An indoor parking facility is available on a first-come, first-served basis. Parking reservations are not accepted.● Parking location: The hotel provides an indoor parking garage with the entrance located at Lane 96, Section 2, Jianguo North Road. ● Reservation policy: Parking spaces are limited and available on a first-come, first-served basis. Advance reservations are not available. ● Alternative arrangements: If the hotel parking is full, please contact our service staff. We will provide information on nearby partner parking facilities or public parking lots and guide you to the nearest available option. Parking fees are subject to the regulations of each parking facility. Click for more information → Parking |
| Are there any supermarkets, drugstores, or convenience stores near the hotel? | A convenience store is located directly across from the hotel, and 24-hour Watsons and PX Mart can be reached within a 5-minute walk.The surrounding area offers excellent convenience for daily shopping needs:
● Convenience stores: 7-ELEVEN and FamilyMart are located directly across the street from the hotel. ● Drugstores: A 24-hour Watsons is located along Songjiang Road. ● Supermarkets: A PX Mart is located next to Exit 4 of Xingtian Temple MRT Station, making it easy to purchase fresh food and daily necessities. |
| Which famous night markets are near the hotel, and how can I get there? | The hotel is close to Ningxia Night Market, Liaoning Street Night Market, and Shuangcheng Street Night Market. All are easily accessible within 10–15 minutes by taxi, allowing guests to explore several of Taipei's renowned food destinations with ease.
● Ningxia Night Market: Famous for traditional Taiwanese snacks and authentic local flavors. ● Shuangcheng Street Night Market (Qingguang Commercial Area): Located near Zhongshan North Road, offering a wide variety of international cuisine and long-established local vendors. ● Local highlights: Situated in Zhongshan District, a well-known culinary hotspot, the hotel is surrounded not only by popular night markets but also by a diverse selection of local eateries and renowned restaurants. |
| What are the must-visit attractions, shopping areas, or recommended dining spots near the hotel? | The hotel is located in a vibrant neighborhood close to Xingtian Temple, the Minsheng Community cultural and creative district, and the Jinzhou Street food area, which is known for its local cuisine.The surrounding area offers both cultural depth and diverse dining experiences:
● Cultural and religious sites: Xingtian Temple, one of Taiwan’s most well-known religious landmarks, is approximately 10–15 minutes on foot, where guests can experience iconic temple architecture and a tranquil atmosphere. ● Lifestyle and culture: The nearby Minsheng Community is rich in cultural charm, featuring stylish cafés, cultural spaces, and design boutiques—an ideal area for leisurely walks and enjoying a slower pace of life in Taipei. ● Food hotspots: The hotel is close to the renowned Jinzhou Street food district, which offers a wide range of Taiwanese local delicacies, long-established eateries, and international cuisine. From casual everyday meals to refined dining options, guests can easily experience Taipei’s vibrant food culture within walking distance. |
| Are there any supermarkets or convenience stores nearby? | The hotel is located in the heart of the Sanduo Shopping District. Pharmacies and various shops are within a 5-minute walk, offering abundant options for daily necessities and drugstore shopping. |
IV. Dining & Event Venues
| What dining options are available at Hotel COZZI Minsheng Taipei? Are lunch and dinner served? |
An Italian restaurant, "DA ANTONIO" is located on the 1st floor, while "THE Lounge"on the 2nd floor offers all-day dining and light meals. The hotel provides a variety of dining options to accommodate your needs at different times of the day: ● 1F DA ANTONIO Italian Restaurant: Operated in collaboration with the well-known dining group, the restaurant offers classic Italian set meals, handmade pizzas, and pasta dishes. It is an ideal choice for business gatherings or refined casual dining. ● 2F THE Lounge: Serves the Colorful Morning Breakfast, weekday lunch set menus, and afternoon tea selections. The warm and comfortable executive-style setting is ideal for guests to enjoy a quiet, high-quality dining experience while attending to business matters. |
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| What are the breakfast hours? Is breakfast available to non-hotel guests? | Breakfast is served at THE Lounge on the 2nd floor from 06:30 to 10:00 daily. Non-hotel guests are also welcome to enjoy breakfast for an additional fee.The hotel offers the "Colorful Morning Breakfast" featuring a rich and diverse selection to start your day with energy. Breakfast pricing for non-hotel guests is as follows:
Weekdays: NT$450 + 10% per person Pricing policy: ● 12 years old (inclusive) and above: Charged at the adult rate. ● Ages 6–11: NT$350 + 10% per person (same rate for weekdays and holidays) *Note: Prices are subject to change. Please refer to on-site announcements for the most up-to-date information. |
| What are the policies regarding event setup and lobby or public area rentals? | The hotel offers multifunctional meeting rooms and restaurant venues for rental. Public areas such as the lobby are not available for private events.
● Venue rental: Rental is available for the "Multifunctional Digital Meeting Room" and "THE Lounge" . Venue setup can be arranged provided that it does not cause any damage to the facilities. ● Maintenance policy:To protect the rights and comfort of all guests, non-guestroom areas (such as the lobby) are not open for hosting events. |
V. Others
| About the HOTEL COZZI brand | HOTEL COZZI is a brand under Cathay Hospitality Management. There are currently five HOTEL COZZI properties across Taiwan. Hotel COZZI Taipei Minsheng, since its opening, has featured a minimalist and refined spatial design paired with a warm and welcoming atmosphere, providing business travelers with a comfortable, home-like sense of belonging. |
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| Pet policy | To maintain accommodation quality, only guide dogs assisting visually impaired guests are permitted. No other animals are allowed to enter or stay at the hotel. |
| Is smoking allowed in the hotel? | The hotel strictly enforces a non-smoking policy. Smoking is prohibited in all indoor areas, including guestrooms, restaurants, and public spaces. |
| Does the hotel offer parcel receiving services? | The hotel provides parcel receiving and outbound shipping services (handling fees apply).
● Parcel receiving: Please indicate the reservation name and check-in date on the package. ● Outbound shipping: The hotel can assist with shipping luggage or parcels with freight prepaid. Handling fees apply. Please contact the front desk for details. |
| Does the hotel provide luggage storage service? | Complimentary luggage storage is available before check-in and on the day of check-out.
● Before check-in: Luggage may be stored prior to completing check-in procedures. ● After check-out: Complimentary same-day storage is also available, allowing you to explore nearby attractions conveniently. |
| Does the hotel provide guided tour services? |
Yes. The hotel cooperates with several professional travel agencies, and guests may arrange paid guided tour and sightseeing services through the front desk. If you require a personalized, in-depth local travel itinerary planned by a professional guide, please inform us at the time of reservation to facilitate advance arrangements. |
VI. ESG Sustainability Practices – Green Initiatives & Social Responsibility
| Is HOTEL COZZI a sustainable or eco-friendly accommodation? |
Yes. HOTEL COZZI is part of Cathay Hospitality Management and fully implements plastic reduction policies, energy-efficient facilities, and low-carbon operational processes, while actively obtaining both domestic and international quality certifications. Cathay Hospitality Management is committed to promoting green tourism and aims to provide environmentally conscious travelers with安心, eco-friendly accommodation options through concrete sustainability practices. |
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| What specific achievements has Cathay Hospitality Management made in plastic reduction? | Cathay Hospitality Management is committed to promoting a "circular economy." All hotels across Taiwan no longer provide single-use amenities, and all bathroom toiletries have been replaced with wall-mounted large refillable dispensers.
For drinking water services, diversified plastic-reduction solutions are adopted based on brand characteristics: HOTEL COZZI provides filtered drinking water dispensers for guest use, while Hotel MŪR adopts glass bottled water. Together, we reduce plastic waste at the source and share a greener journey. |
| How does Cathay Hospitality Management create a low-carbon and energy-efficient accommodation environment? | Cathay Hospitality Management builds environmentally friendly spaces through smart energy management.
● Energy and water conservation: Traditional lighting has been replaced with energy-saving fixtures, double-glazed windows are installed, and room card systems control electricity usage. Guestrooms are fully equipped with water-saving certified toilets and smart shower facilities. ● Green building certification: Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to obtain both U.S. LEED Gold Certification and Taiwan EEWH Diamond Certification. ● Environmental sustainability certifications: HOTEL COZZI, Hotel MŪR, and Tribute Portfolio properties under the group have all obtained “Eco-Friendly Hotel Certification” and “Green Table Certification.” ● Low-carbon transportation: Taipei Courtyard by Marriott Downtown is equipped with electric vehicle (EV) charging stations, and YouBike stations are available nearby to encourage guests to use public transportation. ● Digital transformation: Paperless stays are promoted through electronic forms, IPTV services, and online surveys. |
| How does Cathay Hospitality Management support local communities and a friendly environment? | Cathay Hospitality Management has long been deeply rooted in local communities, prioritizing the use of locally sourced ingredients to reduce transportation-related carbon emissions and actively engaging in social welfare initiatives.
In collaboration with the Cathay Charity Foundation, we support rural education, charitable donations, and employee volunteer services, fulfilling our social commitment of “coexistence, co-prosperity, and common good.” We also continue to develop family-friendly and senior-focused programs, and have introduced a dedicated “Rainbow Program” to provide diverse and inclusive accommodation experiences. |
| What achievements has Cathay Hospitality Management made in employee care and diversity, equity, and inclusion? | We have established clear promotion and training systems and actively practice DEI (Diversity, Equity, and Inclusion) principles to create a respectful and inclusive workplace.
In 2025, Cathay Hospitality Management was awarded both the “Best Companies to Work for in Asia” and the “Diversity, Equity & Inclusion Award” by HR Asia, becoming the only hospitality group in Taiwan to receive both honors. In addition, Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to be certified as an “LGBTQ+ Friendly Workplace.” |
| How does Cathay Hospitality Management ensure food safety and service quality? | In 2023, the "CS Corporate Sustainability Committee" was officially established to deeply integrate sustainability concepts into operational strategies. Through rigorous supplier audits and food safety standards, we build a resilient supply chain. Comprehensive risk management mechanisms are also established for finance, information security, and occupational safety, ensuring integrity in operations and transparent governance in daily practices. |
※ The above information is subject to change. Please refer to on-site hotel announcements or the latest version on the official website for the most up-to-date information.
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