HOTEL COZZI Zhongxiao Taipei FAQ
* check-in time:15:00 | check-out time:11:00
* Sustainability Policy: Single-use amenities (such as toothbrushes, combs, etc.) and bottled water are not proactively provided. Guests are kindly requested to bring their own personal amenities.
I. Check-in and Reservation Information
| What are the standard check-in/check-out times and the policy for late check-out? | Check-in at 15:00; check-out at 11:00. Late check-out is subject to room availability and additional charges. Late check-out requests will be handled based on same-day availability; guests are advised to inquire with the front desk in advance. Guests under 18 years old are not permitted to stay alone. |
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| What is the cancellation policy? | Cancellations made before 16:00 one day prior to arrival are free of charge (excluding special promotional packages).According to the Tourism Bureau’s Standardized Contract, cancellations made before 16:00 one day prior to arrival incur no charge; cancellations made on the day of arrival will be charged the first night’s room rate. Special promotional packages are subject to individual package terms. |
| What are the extra guest and extra bed charges? | Children aged 0–5 stay free of charge; children aged 6–11: NT$300; adults aged 12 and above without an extra bed: NT$500; extra bed: NT$1,500 (all include one breakfast). | Children aged 0–5 (not occupying a bed): Free of charge
| Children aged 6–11 (without extra bed): NT$300 per person per night. | Adults aged 12 and above (without extra bed): NT$500 per person per night. | Extra bed service: Available for selected room types only, NT$1,500 per night. *Note: Due to the limited number of extra beds, please inform us at the time of reservation if this service is required so we may confirm room type and amenities accordingly. |
| Can guests under 18 years old stay alone? | No. Guests under 18 years old are not permitted to stay alone.To ensure guest safety, if all occupants and accompanying guests are under 18 years old, the hotel will not accept the reservation. Cancellation policies will follow the Tourism Bureau’s standardized contract. |
| How can I check my reservation details? | Please check the reservation confirmation email sent to the email address provided at the time of booking.A confirmation email will be sent within 30 minutes after a successful official website booking. If there is any incorrect information, please contact us by phone or email. |
| What is the procedure if I need to modify my reservation after booking? | For official website reservations, please contact us directly to modify your booking details. For reservations made through third-party platforms, please contact the original booking platform.Guests who booked via the official website may contact us by phone or email to modify reservation details. Reservations made through third-party platforms such as Agoda or Booking.com must be modified through the original platform. |
| How can I contact the HOTEL COZZI reservation center? What are the service hours? | You may contact us by phone or email. Reservation center service hours are Monday to Friday, 09:00–18:00.Outside service hours, guests are advised to book via the official website to confirm availability in real time. For other inquiries, please email us and we will respond as soon as possible. |
| What payment methods are accepted at the hotel? | Multiple payment methods are accepted, including cash, credit cards, and bank transfer. A variety of mobile payment options are also available.
We accept cash and bank transfers, and support major credit cards including Visa, Mastercard, JCB, American Express, and UnionPay. Mobile payment options such as Apple Pay, Google Pay, and Samsung Pay are also accepted. In addition, Link Pay online credit card payment service is available, allowing guests to complete payments via a secure payment link. |
| Can HOTEL COZZI accept National Travel Card ? | Yes. HOTEL COZZI is an authorized National Travel Card merchant.Accommodation and dining expenses at all HOTEL COZZI locations may be paid using the National Travel Card. |
| Does the hotel provide foreign currency exchange services? | Yes. The hotel provides foreign currency exchange services (foreign passport or valid identification required). Please contact the front desk if needed.For foreign guests holding foreign passports, and guests from Hong Kong/Macau/Mainland China holding valid entry documents, we offer exchange services for USD, EUR, HKD, JPY, and CNY. |
II. Guest Rooms and Facilities
| Does the hotel provide free Wi-Fi? | Yes. Complimentary internet access is available throughout the hotel to meet both business and leisure needs.In addition to free wireless Wi-Fi throughout the property, guestrooms are also equipped with wired internet ports. Complimentary internet access is available hotel-wide, making it suitable for both business and family travelers. |
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| Does the hotel provide charging facilities? | Yes. Each guestroom is equipped with USB charging ports, and international adapters and charging cable sets are available for loan.Each guestroom is equipped with USB charging ports. Universal power outlets are currently not available; guests are advised to bring their own plug adapters as needed. If you require an international adapter or charging cable set, please contact the front desk upon check-in. |
| Are water dispensers available in the hotel? | Water dispensers are available on every floor, and dedicated containers are provided in guest rooms for guest use.To support environmental sustainability and reduce single-use plastic, water dispensers are installed on each guest room floor, and dedicated containers are provided in the rooms for guest use. Please note that these containers are for in-hotel use only and should not be taken outside the hotel. |
| What laundry services are available at the hotel? | A self-service laundry room is available on site and is open daily from 07:00 to 22:30. Paid dry-cleaning services are also available.The self-service laundry room is located on the 3rd floor. Washing costs NT$80 per cycle (approximately 30 minutes), and drying costs NT$70 per cycle (approximately 35 minutes). Laundry detergent and fabric softener are automatically dispensed by the machines; no additional supplies are required.
| Paid dry-cleaning service: Items sent before 11:00 will be returned by 19:00 on the same day; items sent after 10:00 will be returned by 19:00 the following day. | A 4-hour express dry-cleaning service is also available (a 50% surcharge applies). Please contact the hotel front desk for assistance if needed. |
| Are business facilities available within the hotel |
The hotel offers rental of multifunctional meeting rooms and the executive lounge space, THE Lounge, located on the 2nd floor.HOTEL COZZI Minsheng Taipei provides the following spaces to create an efficient working environment for business travelers: | Meeting facilities: Equipped with two multifunctional meeting rooms, suitable for small- to medium-sized business meetings or private gatherings. |THE Lounge: An exclusive lounge space located on the 2nd floor, offering all-day refreshments, a comfortable environment, and basic business assistance, allowing you to attend to business matters in a calm setting despite a busy schedule. |
| Is there a fitness center in the hotel? |
To provide more spacious leisure and business areas, HOTEL COZZI Zhongxiao Taipei does not have an on-site fitness center.If you wish to exercise during your stay, we recommend the following options: | Access to sister property facilities: As a valued guest of Cathay Hospitality Management, you may choose to use the fitness facilities at HOTEL COZZI Minsheng Taipei, located approximately a 10-minute drive away. | Nearby fitness resources: There are several well-known fitness centers and workout studios near the hotel, all within a 5–8 minute walk. Alternatively, you may enjoy jogging at the nearby Huashan 1914 Creative Park, where you can experience greenery and fresh air in the heart of the city. |
| Does the hotel have a swimming pool? | There is no swimming pool facility on the premises.All HOTEL COZZI locations nationwide ((Minsheng Taipei, Zhongxiao Taipei , COZZI Blu, Ximen Tainan, and Zhongshan Kaohsiung) do not have swimming pool facilities. If you wish to enjoy water activities, please contact the front desk for recommendations of nearby attractions. |
| Are in-room safes available? | Yes. Each guest room is equipped with an electronic safe that can accommodate a 15-inch laptop. |
| Does the hotel provide baby amenities for guests traveling with children? | Yes. The hotel provides complimentary baby amenities such as baby cribs, baby bathtubs, and bottle sterilizers. Please inform us of your needs at the time of reservation.HOTEL COZZI welcomes families traveling with children. Complimentary baby cribs, baby bathtubs, and bottle sterilizers are available for loan to make your stay more convenient.
*Note: As the quantity of baby amenities is limited, please make reservations in advance to ensure availability. |
| Which in-room amenities may be taken away? | Only slippers and non-woven fabric bags may be taken from the guest room. All other items should not be removed from the hotel.To ensure that all guests enjoy complete facilities and a comfortable environment, in-room equipment (such as towels, pillows, hair dryers, and decorative items) is for in-hotel use only. Any loss or unauthorized removal will be charged at market price. |
| Which room types at HOTEL COZZI Zhongxiao Taipei have bathtubs? | Except for the Comfort Room and Accessible Room, all other room types are equipped with bathtubs to enhance guest relaxation during their stay. |
| Does the hotel offer wheelchair-accessible rooms with accessible bathrooms? | Yes. The hotel provides wheelchair-accessible rooms with accessible bathrooms suitable for guests using wheelchairs.As the number of these room types is limited, please inform us of your needs in advance at the time of reservation to facilitate arrangements. |
| For multi-night stays, can I request room cleaning or towel replacement? | Yes. We provide comprehensive housekeeping services for extended stays.If the "Do Not Disturb" indicator in your room is not activated, housekeeping staff will perform daily room cleaning and towel replacement in accordance with standard service procedures. If you have specific cleaning time requests, please inform the front desk in advance for arrangement. |
III. Transportation & Nearby Information
| How long does it take to travel from the airport or Taipei Main Station to HOTEL COZZI Zhongxiao Taipei? | HOTEL COZZI Zhongxiao Taipei is approximately an 8-minute drive from Taipei Main Station, 15 minutes from Taipei Songshan Airport, and about 1 hour from Taoyuan International Airport.Located in a well-connected area of central Taipei, estimated travel times under normal traffic conditions are as follows:
●Taipei Main Station: Approximately 5–8 minutes. ●Taipei Songshan Airport (TSA): Approximately 15 minutes. ●Taoyuan International Airport (TPE): Approximately 40–60 minutes. |
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| Which MRT station and bus stop are closest to the hotel? |
The hotel is just a 1-minute walk from Exit 6 of Shandao Temple MRT Station; guests with luggage are recommended to use Exit 3, which has an elevator.The hotel enjoys a prime location with convenient access to public transportation: ●Taipei MRT: Near Shandao Temple Station (BL13). Exit via Exit 6 and walk approximately 1 minute to reach the hotel; guests with large luggage are advised to use the elevator at Exit 3. ●Bus: A bus stop is located approximately 160 meters away on Section 1 of Zhongxiao East Road, with multiple routes providing direct access to major shopping districts across Taipei. |
| Does HOTEL COZZI Zhongxiao Taipei provide parking? How is parking charged? |
The hotel offers complimentary mechanical parking for in-house guests, with the entrance located on Shaoxing North Road. Vehicle size limits: height 1.55 meters, width 1.93 meters, length 5 meters. Visitor parking is charged at NT$40 per hour per vehicle. ● Parking policy: Complimentary parking is available for in-house guests during their stay. ● Important notes: Parking spaces are limited and available on a first-come, first-served basis. Reservations are not accepted. The parking facility is managed by a third-party operator; guests are responsible for their personal belongings and vehicle safety. ● Regulations: Due to mechanical parking limitations, electric vehicles and vehicles weighing over 2,000 kg cannot be accommodated. Guests are advised to use the hotel’s contracted parking facilities, where in-house guests are entitled to a 25-hour parking privilege with unlimited entry and exit. Click for more information → Parking |
| What supermarkets, drugstores, or convenience stores are near the hotel? | A convenience store is located right next to the hotel, while PX Mart and Cosmed are within a 2-minute walk, offering excellent everyday convenience.The surrounding area provides comprehensive shopping options:
● Convenience stores/ supermarkets: 24-hour convenience stores are located next to and across from the hotel; PX Mart is about a 2-minute walk away (operating hours 08:00–23:00). ● Drugstores: Cosmed is located across the street, just a 2-minute walk away. DON DON DONKI Zhongxiao Xinsheng Store is also reachable within a 10-minute walk. |
| Which famous night markets are near the hotel, and how can I get there? | HOTEL COZZI Zhongxiao Taipei is close to Ningxia Night Market, approximately a 10-minute taxi ride away, or accessible by MRT to Shuanglian Station, followed by a short walk.The hotel provides convenient access to Taipei’s renowned night markets:
● Ningxia Night Market(Recommended): One of Taipei’s most iconic night markets, famous for authentic local street food. Approximately 10–15 minutes by taxi, or take the MRT to Shuanglian Station and walk about 10 minutes. ● Other popular night markets: Longshan Temple Night Market and Guangzhou Street Night Market are easily accessible via the Bannan Line (Blue Line). |
| What are the must-visit attractions, shopping areas, or recommended dining spots near the hotel? | HOTEL COZZI Zhongxiao Taipei is close to Huashan 1914 Creative Park, Fu Hang Soy Milk, and Guanghua Digital Plaza, all within a 10-minute walk.The surrounding area is rich in culinary and cultural highlights:
● Must-try food: The world-famous Fu Hang Soy Milk, located inside Huashan Market just across from the hotel, is only a 1-minute walk away and is a must-visit Taipei breakfast spot. ● Cultural attractions: Huashan 1914 Creative Park is a 5–8 minute walk away, offering exhibitions, creative spaces, and stylish dining options. ● Technology and shopping: Guanghua Digital Plaza (Syntrend Creative Park) nearby is a paradise for technology and electronics enthusiasts. ● Local dining: Situated within the Shandao Temple dining district, the hotel is surrounded by many long-established Taiwanese restaurants and popular eateries, offering exceptional convenience and variety. |
| Is there an airport shuttle bus near the hotel? | If you wish to travel directly between HOTEL COZZI Zhongxiao Taipei and Taoyuan International Airport, you may take Kuo-Kuang Bus Route 1819 from Taipei Bus Station. The journey takes approximately 60 minutes, with a one-way fare of around NT$130–170. |
IV. Dining & Event Venues
| What dining options are available at Hotel COZZI Zhongxiao Taipei? Are lunch and dinner served? |
THE Lounge on the 2nd floor offers the Colorful Morning Breakfast, lunch set menus, and afternoon tea selections, while a Starbucks café is located on the 1st floor. The hotel provides convenient and diverse dining options to meet your needs throughout the day: ● 1F Starbucks: A Starbucks café is located on the ground floor of the hotel, offering premium coffee, light meals, sandwiches, and pastries—an ideal choice for afternoon tea or takeaway refreshments. ● 2F THE Lounge: Serves the Colorful Morning Breakfast, weekday lunch set menus, and afternoon tea selections. The warm and comfortable executive-style setting is ideal for guests to enjoy a quiet, high-quality dining experience while attending to business matters. |
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| What are the breakfast hours? Is breakfast available to non-hotel guests? | Breakfast is served at THE Lounge on the 2nd floor from 06:30 to 10:00 daily. Non-hotel guests are also welcome to enjoy breakfast for an additional fee.The hotel offers the "Colorful Morning Breakfast" featuring a rich and diverse selection to start your day with energy. Breakfast pricing for non-hotel guests is as follows:
Weekdays: NT$450 + 10% per person Pricing policy: ● 12 years old (inclusive) and above: Charged at the adult rate. ● Ages 6–11: NT$350 + 10% per person (same rate for weekdays and holidays) *Note: Prices are subject to change. Please refer to on-site announcements for the most up-to-date information. |
| What are the policies regarding event setup and lobby or public area rentals? | The hotel offers multifunctional meeting rooms and restaurant venues for rental. Public areas such as the lobby are not available for private events.
● Venue rental: Rental is available for the "Multifunctional Digital Meeting Room" and "THE Lounge" . Venue setup can be arranged provided that it does not cause any damage to the facilities. ● Maintenance policy:To protect the rights and comfort of all guests, non-guestroom areas (such as the lobby) are not open for hosting events. |
V. Others
| About the HOTEL COZZI brand | HOTEL COZZI is a brand under Cathay Hospitality Management. There are currently five HOTEL COZZI properties across Taiwan.Hotel COZZI Zhongxiao Taipei, since its opening in 2013, is located near Shandao Temple MRT Station, offering excellent transportation convenience and serving as a preferred base for both domestic and international travelers exploring Taipei. |
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| Pet policy | To maintain accommodation quality, only guide dogs assisting visually impaired guests are permitted. No other animals are allowed to enter or stay at the hotel. |
| Is smoking allowed in the hotel? | The hotel strictly enforces a non-smoking policy. Smoking is prohibited in all indoor areas, including guestrooms, restaurants, and public spaces. |
| Does the hotel offer parcel receiving services? | The hotel provides parcel receiving and outbound shipping services (handling fees apply).
● Parcel receiving: Please indicate the reservation name and check-in date on the package. ● Outbound shipping: The hotel can assist with shipping luggage or parcels with freight prepaid. Handling fees apply. Please contact the front desk for details. |
| Does the hotel provide luggage storage service? | Complimentary luggage storage is available before check-in and on the day of check-out.
● Before check-in: Luggage may be stored prior to completing check-in procedures. ● After check-out: Complimentary same-day storage is also available, allowing you to explore nearby attractions conveniently. |
| Does the hotel provide guided tour services? |
Yes. The hotel cooperates with several professional travel agencies, and guests may arrange paid guided tour and sightseeing services through the front desk. If you require a personalized, in-depth local travel itinerary planned by a professional guide, please inform us at the time of reservation to facilitate advance arrangements. |
VI. ESG Sustainability Practices – Green Initiatives & Social Responsibility
| Is HOTEL COZZI a sustainable or eco-friendly accommodation? |
Yes. HOTEL COZZI is part of Cathay Hospitality Management and fully implements plastic reduction policies, energy-efficient facilities, and low-carbon operational processes, while actively obtaining both domestic and international quality certifications. Cathay Hospitality Management is committed to promoting green tourism and aims to provide environmentally conscious travelers with eco-friendly accommodation options through concrete sustainability practices. |
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| What specific achievements has Cathay Hospitality Management made in plastic reduction? | Cathay Hospitality Management is committed to promoting a "circular economy." All hotels across Taiwan no longer provide single-use amenities, and all bathroom toiletries have been replaced with wall-mounted large refillable dispensers.
For drinking water services, diversified plastic-reduction solutions are adopted based on brand characteristics: HOTEL COZZI provides filtered drinking water dispensers for guest use, while Hotel MŪR adopts glass bottled water. Together, we reduce plastic waste at the source and share a greener journey. |
| How does Cathay Hospitality Management create a low-carbon and energy-efficient accommodation environment? | Cathay Hospitality Management builds environmentally friendly spaces through smart energy management.
● Energy and water conservation: Traditional lighting has been replaced with energy-saving fixtures, double-glazed windows are installed, and room card systems control electricity usage. Guestrooms are fully equipped with water-saving certified toilets and smart shower facilities. ● Green building certification: Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to obtain both U.S. LEED Gold Certification and Taiwan EEWH Diamond Certification. ● Environmental sustainability certifications: HOTEL COZZI, Hotel MŪR, and Tribute Portfolio properties under the group have all obtained “Eco-Friendly Hotel Certification” and “Green Table Certification.” ● Low-carbon transportation: Taipei Courtyard by Marriott Downtown is equipped with electric vehicle (EV) charging stations, and YouBike stations are available nearby to encourage guests to use public transportation. ● Digital transformation: Paperless stays are promoted through electronic forms, IPTV services, and online surveys. |
| How does Cathay Hospitality Management support local communities and a friendly environment? | Cathay Hospitality Management has long been deeply rooted in local communities, prioritizing the use of locally sourced ingredients to reduce transportation-related carbon emissions and actively engaging in social welfare initiatives.
In collaboration with the Cathay Charity Foundation, we support rural education, charitable donations, and employee volunteer services, fulfilling our social commitment of “coexistence, co-prosperity, and common good.” We also continue to develop family-friendly and senior-focused programs, and have introduced a dedicated “Rainbow Program” to provide diverse and inclusive accommodation experiences. |
| What achievements has Cathay Hospitality Management made in employee care and diversity, equity, and inclusion? | We have established clear promotion and training systems and actively practice DEI (Diversity, Equity, and Inclusion) principles to create a respectful and inclusive workplace.
In 2025, Cathay Hospitality Management was awarded both the “Best Companies to Work for in Asia” and the “Diversity, Equity & Inclusion Award” by HR Asia, becoming the only hospitality group in Taiwan to receive both honors. In addition, Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to be certified as an “LGBTQ+ Friendly Workplace.” |
| How does Cathay Hospitality Management ensure food safety and service quality? | In 2023, the "CS Corporate Sustainability Committee" was officially established to deeply integrate sustainability concepts into operational strategies. Through rigorous supplier audits and food safety standards, we build a resilient supply chain. Comprehensive risk management mechanisms are also established for finance, information security, and occupational safety, ensuring integrity in operations and transparent governance in daily practices. |
※ The above information is subject to change. Please refer to on-site hotel announcements or the latest version on the official website for the most up-to-date information.
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