HOTEL COZZI Ximen Tainan FAQ
* check-in time：16:00 | check-out time：11:00
* Sustainability Policy: Single-use amenities (such as toothbrushes, combs, etc.) and bottled water are not proactively provided. Guests are kindly requested to bring their own personal amenities.
I. Check-in and Reservation Information
| What are the standard check-in/check-out times and the policy for late check-out? | Check-in at 16:00; check-out at 11:00. Late check-out is subject to room availability and additional charges. Late check-out requests will be handled based on same-day availability; guests are advised to inquire with the front desk in advance. Guests under 18 years old are not permitted to stay alone. |
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| What is the cancellation policy? | Cancellations made before 16:00 one day prior to arrival are free of charge (excluding special promotional packages).According to the Tourism Bureau’s Standardized Contract, cancellations made before 16:00 one day prior to arrival incur no charge; cancellations made on the day of arrival will be charged the first night’s room rate. Special promotional packages are subject to individual package terms. |
| What are the extra guest and extra bed charges? | Children aged 0–5 stay free of charge; children aged 6–11: NT$600; adults aged 12 and above without an extra bed: NT$800; extra bed: NT$1,500 (all include one breakfast).
●Children aged 0–5 (not occupying a bed): Free of charge. ●Children aged 6–11 (without extra bed): NT$600 per person per night. ●Adults aged 12 and above (without extra bed): NT$800 per person per night. ●Extra bed service: Extra beds are available in Comfort Rooms (1 double bed or 2 twin beds) at a rate of NT$1,500 per night. *Note: Due to the limited number of extra beds, please inform us at the time of reservation if this service is required so we may confirm room type and amenities accordingly. |
| Can guests under 18 years old stay alone? | No. Guests under 18 years old are not permitted to stay alone.To ensure guest safety, if all occupants and accompanying guests are under 18 years old, the hotel will not accept the reservation. Cancellation policies will follow the Tourism Bureau’s standardized contract. |
| How can I check my reservation details? | Please check the reservation confirmation email sent to the email address provided at the time of booking.A confirmation email will be sent within 30 minutes after a successful official website booking. If there is any incorrect information, please contact us by phone or email. |
| What is the procedure if I need to modify my reservation after booking? | For official website reservations, please contact us directly to modify your booking details. For reservations made through third-party platforms, please contact the original booking platform.Guests who booked via the official website may contact us by phone or email to modify reservation details. Reservations made through third-party platforms such as Agoda or Booking.com must be modified through the original platform. |
| How can I contact the HOTEL COZZI reservation center? What are the service hours? | You may contact us by phone or email. Reservation center service hours are Monday to Friday, 09:00–18:00.Outside service hours, guests are advised to book via the official website to confirm availability in real time. For other inquiries, please email us and we will respond as soon as possible. |
| What payment methods are accepted at the hotel? | Multiple payment methods are accepted, including cash, credit cards, and bank transfer. A variety of mobile payment options are also available.
We accept cash and bank transfers, and support major credit cards including Visa, Mastercard, JCB, American Express, and UnionPay. |
| Can HOTEL COZZI accept National Travel Card ? | Yes. HOTEL COZZI is an authorized National Travel Card merchant.Accommodation and dining expenses at all HOTEL COZZI locations may be paid using the National Travel Card. |
| Does the hotel provide foreign currency exchange services? | Yes. The hotel provides foreign currency exchange services (foreign passport or valid identification required). Please contact the front desk if needed.For foreign guests holding foreign passports, and guests from Hong Kong/Macau/Mainland China holding valid entry documents, we offer exchange services for USD, EUR, HKD, JPY, and CNY. |
II. Guest Rooms and Facilities
| Does the hotel provide free Wi-Fi? | Yes. Complimentary internet access is available throughout the hotel to meet both business and leisure needs.In addition to free wireless Wi-Fi throughout the property, guestrooms are also equipped with wired internet ports. Complimentary internet access is available hotel-wide, making it suitable for both business and family travelers. |
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| Does the hotel provide charging facilities? | Yes. The hotel provides USB charging ports and universal travel adapters.Each guest room is equipped with USB charging outlets, and universal travel adapters are also available for business travelers and guests upon request. Please contact on-site staff if needed. |
| Are water dispensers available in the hotel? | Water dispensers are available on every floor, and dedicated containers are provided in guest rooms for guest use.To support environmental sustainability and reduce single-use plastic, water dispensers are installed on each guest room floor, and dedicated containers are provided in the rooms for guest use. Please note that these containers are for in-hotel use only and should not be taken outside the hotel. |
| What laundry services are available at the hotel? | A self-service laundry room is available on site and is open daily from 07:00 to 22:30. Paid dry-cleaning services are also available.The self-service laundry room is located on the 3rd floor. Washing costs NT$80 per cycle (approximately 30 minutes), and drying costs NT$70 per cycle (approximately 35 minutes). Laundry detergent and fabric softener are automatically dispensed by the machines; no additional supplies are required. ●Paid dry-cleaning service: Items sent before 11:00 will be returned by 19:00 on the same day; items sent after 10:00 will be returned by 19:00 the following day. ●A 4-hour express dry-cleaning service is also available (a 50% surcharge applies). Please contact the hotel front desk for assistance if needed. |
| Are business facilities available within the hotel |
While the hotel does not offer dedicated business spaces, basic business services such as scanning, photocopying, and faxing are available. Please contact the staff at the 4F front desk for assistance.Related charges are as follows: ●Photocopying/Printing: Black & white NT$10, color NT$20 ●Fax service: Domestic NT$20, international NT$90 |
| Is there a fitness center in the hotel? |
To provide more spacious leisure and business areas, HOTEL COZZI Ximen Tainan does not have an on-site fitness center.If you wish to exercise during your stay, we recommend the following options: |
| Does the hotel have a swimming pool? | Hotel COZZI do not have swimming pool facilities across all properties. Only the outdoor “Fun Playground” at HOTEL COZZI Ximen Tainan features a cooling splash fountain pool, which is available for guest use during designated opening periods.All HOTEL COZZI locations nationwide ((Minsheng Taipei, Zhongxiao Taipei , COZZI Blu, Ximen Tainan, and Zhongshan Kaohsiung) do not have swimming pool facilities. The cooling splash fountain pool at the outdoor “Fun Playground” of HOTEL COZZI Ximen Tainan is closed during the winter season. Actual opening times are subject to weather conditions and on-site announcements. Please click to refer to the relevant usage guidelines. |
| Are in-room safes available? | Yes. Each guest room is equipped with an electronic safe that can accommodate a 15-inch laptop. |
| Does the hotel provide baby amenities for guests traveling with children? | Yes. The hotel provides complimentary baby amenities such as baby cribs, baby bathtubs, and bottle sterilizers. Please inform us of your needs at the time of reservation.HOTEL COZZI welcomes families traveling with children. Complimentary baby cribs, baby bathtubs, and bottle sterilizers are available for loan to make your stay more convenient.
＊Note: As the quantity of baby amenities is limited, please make reservations in advance to ensure availability. |
| Which in-room amenities may be taken away? | Only slippers and non-woven tote bags provided in the guest room may be taken freely. All other items are not to be removed from the hotel.
● To ensure that every guest enjoys complete facilities and a comfortable environment, in-room equipment (such as towels, pillows, hair dryers, and decorative items) is for in-hotel use only. In the event of loss or unauthorized removal, charges will be applied based on the market price. ● Guests staying in Cartoon Network themed rooms may take home the two “12-inch Cartoon plush toys,” the “Cartoon Character Travel Organizer Set (3-piece),” and the “Cartoon-themed tote bag” provided in the room as complimentary gifts. The themed throw pillows and themed mugs are exclusive amenities for themed rooms and are for use during the stay only. ● Guests staying in Cartoon Network themed rooms are eligible for special purchase prices on themed merchandise, suitable for personal use or as gifts. Please visit the 5F front desk for purchases. - Themed throw pillow: NT$499 per item (original price NT$799) - Mug: NT$270 per item (original price NT$300) *Actual offers are subject to on-site announcements. |
| Which room types at HOTEL COZZI Ximen Tainan have bathtubs? | In HOTEL COZZI Ximen Tainan, all room types are equipped with bathtubs to enhance guest relaxation during their stay. |
| Does the hotel offer wheelchair-accessible rooms with accessible bathrooms? | Yes. The hotel provides wheelchair-accessible rooms with accessible bathrooms suitable for guests using wheelchairs.As the number of these room types is limited, please inform us of your needs in advance at the time of reservation to facilitate arrangements. |
| For multi-night stays, can I request room cleaning or towel replacement? | Yes. We provide comprehensive housekeeping services for extended stays.If the "Do Not Disturb" indicator in your room is not activated, housekeeping staff will perform daily room cleaning and towel replacement in accordance with standard service procedures. If you have specific cleaning time requests, please inform the front desk in advance for arrangement. |
III. Cartoon Network Co-Branded Facilities and Services
| Which cartoon characters does HOTEL COZZI Ximen Tainan collaborate with? | HOTEL COZZI Ximen Tainan has formed an in-depth collaboration with the globally renowned channel Cartoon Network, creating Taiwan’s only immersive cartoon-themed accommodation experience. Throughout the hotel, guests will find popular Cartoon Network characters from Adventure Time, The Powerpuff Girls, and We Bare Bears. |
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| What Cartoon Network–themed guest rooms are available? Are related amenities provided in the rooms? | HOTEL COZZI Ximen Tainan features two floors with a total of 54 Cartoon Network co-branded themed rooms, with walls decorated in immersive cartoon character scenes. Guests staying in themed rooms can enjoy exclusive Cartoon Network–themed amenities.Exclusive themed amenities provided in the themed rooms (such as a Cartoon Network character travel set, cartoon plush toys, and other merchandise; actual complimentary items are subject to on-site activity announcements) allow both children and adults to fall asleep accompanied by their favorite cartoon characters. |
| What facilities are available in the outdoor “Wonder Playground”? What are the operating hours? | The outdoor area features a 500-ping Cartoon Network–themed playground. Facilities include the We Bare Bears Train Station, Cartoon Character Train, Lightning Electric Cars, Powerpuff Girls Sand Pit, and Adventure Time Adventure Zone.Facilities are open daily. The Cooling Fountain Pool is closed during the winter season. Relevant regulations are subject to on-site announcements.The 500-ping outdoor "Wonder Playground" on the 4th floor is a highlight of the hotel. Facilities include:
● Cozzi Cartoon Star Train：Departs on the half hour and on the hour, circling the playground for a delightful experience. *Service will be suspended in rainy weather. ● Kid's Electric Vehicles：Provides a driving experience for children. Weight limit: under 35 kg. Enjoy a safe and exciting ride in a well-planned area. ●Powerpuff Girls Sandbox：A sand play area designed especially for children. ● Adventure Time Playhouse：Combines an outdoor lawn area with Adventure Time characters, allowing children to run freely, explore, and go on adventures in a spacious environment. ● Fountain Pool：A top choice for summer cooling and parent-child interaction. . *Closed during the winter season For facility operating hours and usage guidelines, please click to refer to the details. |
| What family-friendly experiences are available at the “Cartoon Network Indoor Play Area”? | The Cartoon Network Indoor Play Area recreates multiple classic cartoon scenes and offers diverse parent-child play spaces designed for different age groups, allowing children to play freely while parents accompany them with peace of mind.
● Adventure Time Candy Kingdom:Features a pink ball pit and candy-themed reading house, creating an immersive cartoon scene experience. ● We Bare Bears Forest Fun House:Includes five large play structures such as tree hollow hills and tree slides, offering energetic play and exploration. ● Toddler Play Area：Provides pretend play sets, educational toys, and building blocks, suitable for safe play by young children. ● SWITCH Game Room：Offers video game experiences for family fun, suitable for older children and parents to enjoy together. ● Hotel Cozzi Handicraft Workshop：Multiple DIY class sessions are available daily. Fee: NT$300 per set. Handicraft session schedule is as follows. Please register on site 5 minutes before each session:Morning sessions: 9:30, 10:30 ●Afternoon sessions: 13:30, 14:30, 15:30, 16:30 ●Evening sessions: 19:00, 20:00 ＊The 5th-floor indoor play area also offers a wide selection of Cartoon Network–themed merchandise and local Tainan specialty gifts such as Liande Tang pancakes, suitable for personal use or gifting. Guests are welcome to inquire and make purchases. |
| Can themed afternoon tea or dining with cartoon characters be reserved?? | The Cozzi KITCHÉN restaurant on the 4th floor offers a special Cartoon Network co-branded dining series. Both in-house guests and non-staying guests are welcome to make reservations.Guests can enjoy themed afternoon tea featuring cartoon character designs, character-shaped waffles, and a variety of specialty beverages, allowing the taste buds to experience the fun and charm of cartoons as well. View the latest themed menu |
| Does the hotel sell official Cartoon Network co-branded merchandise? | Yes. At Hotel Cozzi Tainan Ximen, official Cartoon Network licensed merchandise is available for purchase at the 4th-floor front desk and the 5th-floor shop.Guests can select exclusive co-branded plush toys and merchandise featuring Blossom, Bubbles, and Buttercup from The Powerpuff Girls, Jake & Finn from Adventure Time, and characters from We Bare Bears, and take home wonderful travel memories. |
| Is the 4th-floor outdoor “Wonder Playground” open to non-staying guests? Can admission tickets be purchased separately? |
Yes. The 4th-floor outdoor “Wonder Playground” is open to non-staying guests. Admission tickets can be purchased separately or used in combination with dining at on-site restaurants for an additional charge. ● Ticket purchase method and price: Tickets can be purchased at the 5th-floor counter. Price: NT$399 per ticket, valid for one adult and one child. ●Usage time slots:Tickets can be used for one of the following three time slots: Morning session:09:00–12:00 Afternoon session: 13:00–18:00 Evening session: 19:00–22:00 ※ Excluded dates and time slots apply. Please contact the Hotel Cozzi Tainan Ximen Events Departmentat 06-702-6699 ext. 2193. |
| Is the 5th-floor “Cartoon Network Indoor Play Area” open to non-staying guests? Can admission tickets be purchased separately? | Yes. Starting in 2026, the 5th-floor “Cartoon Network Indoor Play Area” will be open to non-staying guests by advance reservation, and admission tickets can be purchased separately.
From 2026 onward, non-staying guests may reserve and purchase tickets to enter the 5th-floor "Cartoon Network Indoor Play Area." ●Ticket purchase method:Admission tickets can be purchased at the 5th-floor counter. ●Ticket price:NT$299 per ticket, valid for one adult and one child. ●Usage time slots: Tickets can be used for one of the following three time slots: Morning session:09:00–12:00 Afternoon session: 13:00–18:00 Evening session: 19:00–22:00 ※ Excluded dates and time slots apply. Please contact the Hotel Cozzi Tainan Ximen Events Departmentat 06-702-6699 ext. 2193.●The hotel periodically launches the “Play Together 1+1” promotional offer, allowing unlimited access to the 4th-floor outdoor “Wonder Playground” and the 5th-floor "Cartoon Network Indoor Play Area". For the latest information, please refer to announcements on the hotel’s official website. |
IV. Transportation & Nearby Information
| How do I get to HOTEL COZZI Ximen Tainan from Tainan Railway Station? | HOTEL COZZI Ximen Tainan is located in Tainan City's West Central District, approximately 2.2 km from Tainan Railway Station. It takes about 15 minutes by city bus to get off at "Xiaoximen Stop," or approximately 12 minutes by taxi.Recommended transportation options are as follows:
●By taxi: The journey takes approximately 10–12 minutes, with a fare of around NT$100–150 (based on the metered rate). This is the most convenient and fastest option. ●By city bus:From the South Station (Front Station, exit on the left side), take Bus No. 1, 2, 5, 11, 18, or the Blue Main Line, and get off at “Xiaoximen (Tayih Landis)” stop. The hotel is about a 3-minute walk away. ●On foot:Approximately 25–30 minutes. If you are traveling light and would like to enjoy a leisurely walk while exploring historic sites of the old capital city and the shopping atmosphere along Zhongshan Road and Ximen Road, walking to the hotel is also a great way to experience local life. |
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| How do I take the HSR Shuttle Bus (H31) between Tainan HSR Station and the hotel? |
For travel between Tainan HSR Station and the hotel, we recommend using the H31 HSR Shuttle Bus. Details are as follows: ●From the HSR station:Take Bus H31 and get off at "Xiaoximen – Tayih Landis Stop." The drop-off point is in front of Chunghwa Telecom. The hotel is diagonally across the street from you (the 1F entrance is located next to Xiaoximen). ●To the HSR station:Please go to the "Xiaoximen – Tayih Landis Stop" bus stop next to Airlee Plastic Surgery Clinic and take Bus H31 toward the HSR station. ●Paid transfer service: If you require a private transfer, the hotel also provides paid shuttle services. Please call our service hotline at (06) 702-6699 for reservations. |
| Where is the hotel parking entrance? Can parking spaces be reserved? |
The entrances to the contracted parking lot are located on Yongfu Road or Heyi Road. Parking is available on a first-come, first-served basis, and reservations are not available.The hotel's contracted parking facility is "CITY PARKING (Cathay Land Station)," with indoor dedicated parking spaces located on B5–B7, offering more than 100 flat parking spaces. There are two entrances: ● Yongfu Road entrance: Please search "CITY PARKING (Cathay Land Station)" on your navigation system. ● Heyi Road entrance: Please search "COZZI Blu Tainan Ximen Parking Lot" on your navigation system. |
| How is parking charged and validated for hotel guests and dining guests at HOTEL COZZI Ximen Tainan? | Hotel guests enjoy 24-hour complimentary parking per room per day; afternoon tea purchases meeting the minimum amount are eligible for a 1-hour parking validation.
● Staying guests: Complimentary 24-hour parking during the stay (one vehicle per room per day). Please inform us of your license plate number at check-in. ● Cozzi KITCHÉN guests: Afternoon tea purchases of NT$600 or above are eligible for a 1-hour parking validation. ● Non-staying guests / visitors: NT$40 per half hour, with a daily maximum charge of NT$300. Reminder: The parking lot is managed by a third-party operator. Guests are kindly advised to take care of their personal belongings and personal safety. |
| What are some well-known night markets, food districts, or attractions near the hotel? | HOTEL COZZI Ximen Tainan is located in the heart of Tainan City, surrounded by local cuisine, shopping malls, and popular attractions, all within walking distance for easy exploration of the historic city.
● Local cuisine: Within a 5–10 minute walk, you can reach famous food districts such as Guohua–Youai District, Hai'an District, and Ximen Asakusa District, where you can enjoy classic Tainan delicacies such as beef soup, rice cake, and savory rice pudding, as well as browse hundreds of shops. ● Dining and daily conveniences: Next to the hotel's 1F entrance is "Taihu Brewing Tainan," offering dining and craft beer options. The adjacent "Shin Kong Mitsukoshi Tainan Place" B2 food court features a 7-ELEVEN and a boutique supermarket for convenient shopping. ● Nearby attractions:Many popular Tainan attractions are close by, including the Blueprint Cultural & Creative Park, Hayashi Department Store, Tainan Art Museum, and Shennong Street, all ideal for daytime strolls or evening walks. |
| Are there any recommended local snacks near the hotel? Can I walk there? | HOTEL COZZI Ximen Tainan is within a 5–10 minute walk of Guohua Street, Bao'an Road, and You'ai Road, which are well-known food hubs.You can easily walk to many famous long-established eateries, such as A-Ming Pig Heart, Chiu Family Squid Rice Noodles, Beef Soup shops, A-Tang Savory Rice Porridge, and Chihkan Coffin Bread. For more detailed hidden food recommendations or maps, please refer to nearby food guides. |
| How far is the hotel from Shin Kong Mitsukoshi and Blueprint Cultural & Creative Park? | The hotel is directly connected to Shin Kong Mitsukoshi Tainan Place, allowing you to reach the mall simply by going downstairs. The Blueprint Cultural & Creative Park is located directly opposite the hotel (Section 1, Ximen Road) and is only a 2-minute walk away, making it a top choice for photography and exploring creative shops. |
| How do I get to Tainan's famous night markets (such as Garden Night Market and Dadong Night Market)? | Each night market in Tainan operates on fixed days and is not open daily. We recommend checking official announcements or consulting the hotel front desk before departure.
● Garden Night Market: Approximately 3.5 km from the hotel; about a 10–12 minute taxi ride. ● Dadong Night Market: Approximately 3 km from the hotel; about a 10-minute taxi ride. ● Wusheng Night Market: Approximately 2.5 km from the hotel; about an 8–10 minute taxi ride. * Actual travel time may vary depending on traffic conditions. |
| What cultural and arts attractions are within walking distance? | Within a 10–12 minute walk, you can reach the Tainan National Art Museum (formerly Tainan Art Museum Building 2), Tainan Art Museum, the Judicial Museum (formerly the Tainan District Court), and Hayashi Department Store. This area is ideal for planning a half-day heritage and arts walking itinerary. |
| Are there any recommended photo spots near Hotel COZZI Ximen Tainan? | In addition to the well-known landmark "Blueprint" located directly opposite the hotel, a 5-minute walk will take you to the modern, pure white geometric architecture of the Tainan National Art Museum (formerly Tainan Art Museum Building 2). We also recommend the Tainan Immigration Office, often regarded as the most beautiful public building in Taiwan with its European castle-style architecture, which is about a 5-minute drive away.* Actual travel time may vary depending on traffic conditions. |
V. Dining & Event Venues
| What dining options are available at Hotel COZZI Ximen Tainan? | Cozzi KITCHÉN - Cartoon Network Party Fun Kitchen, located on the 4th floor, offers lunch and afternoon tea service daily from 12:00 to 17:00 (last order at 16:00).
A wide variety of chef-selected dishes are available, ranging from light and refreshing salads, classic Italian flavors, refined Japanese-style business lunches, to comforting desserts, afternoon tea selections, and specially crafted beverages—each dish thoughtfully designed for your enjoyment. |
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| What are the breakfast hours at Hotel COZZI Ximen Tainan? Is breakfast available for non-staying guests? | HOTEL COZZI Ximen Tainan offers the "Colorful Morning Breakfast." Non-staying guests are welcome to refer to lunch and afternoon tea dining options. Please refer to the menu or call 06-702-6699 for reservations.
● Breakfast hours are 06:30–10:00 on weekdays and 06:30–11:00 on weekends. ● Breakfast is served at Cozzi KITCHÉN on the 4th floor. |
| Does the hotel offer packages for baby milestone ceremonies, birthday parties, or first-birthday celebrations? | HOTEL COZZI Ximen Tainan provides customized event planning services and is a popular choice for parents hosting baby milestone ceremonies, birthday parties, and salivation ceremonies.
● Baby Milestone Ceremony Package:Includes venue decoration, event flow planning, rental of ceremony props, and customized catering services, creating warm and memorable moments for your child’s special day. As the package includes extensive preparations, please call for inquiries in advance: 06-702-6699 ● Happy Day Birthday Stay Package: The birthday guest will receive a variety of complimentary gifts during the stay, allowing you to celebrate and stay overnight in one complete experience. |
| What are the regulations regarding venue decoration and lobby event rentals? |
Hotel COZZI Ximen Tainan is equipped with multifunctional meeting rooms suitable for business meetings, gatherings, and various event rentals. ● For venue decoration requirements, please contact hotel staff in advance (Tel: 06-702-6699). ● To protect the rights of all guests, events are not permitted in non-room areas such as the lobby. |
VI. Others
| About the HOTEL COZZI brand | HOTEL COZZI is a brand under Cathay Hospitality Management. There are currently five HOTEL COZZI properties across Taiwan.Hotel COZZI Ximen Tainan opened in 2015 and is located in the heart of Tainan’s West Central District. Renowned for its rich family-friendly interactive facilities, it is one of the most representative family-friendly hotels in Taiwan. |
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| Pet policy | To maintain accommodation quality, only guide dogs assisting visually impaired guests are permitted. No other animals are allowed to enter or stay at the hotel. |
| Is smoking allowed in the hotel? | The hotel strictly enforces a non-smoking policy. Smoking is prohibited in all indoor areas, including guestrooms, restaurants, and public spaces. |
| Does the hotel offer parcel receiving services? | The hotel provides parcel receiving and outbound shipping services (handling fees apply).
● Parcel receiving: Please indicate the reservation name and check-in date on the package. ● Outbound shipping: The hotel can assist with shipping luggage or parcels with freight prepaid. Handling fees apply. Please contact the front desk for details. |
| Does the hotel provide luggage storage service? | Complimentary luggage storage is available before check-in and on the day of check-out.
● Before check-in: Luggage may be stored prior to completing check-in procedures. ● After check-out: Complimentary same-day storage is also available, allowing you to explore nearby attractions conveniently. |
| Does the hotel provide guided tour services? |
Yes. The hotel cooperates with several professional travel agencies, and guests may arrange paid guided tour and sightseeing services through the front desk. If you require a personalized, in-depth local travel itinerary planned by a professional guide, please inform us at the time of reservation to facilitate advance arrangements. |
VII. ESG Sustainability Practices – Green Initiatives & Social Responsibility
| Is HOTEL COZZI a sustainable or eco-friendly accommodation? |
Yes. HOTEL COZZI is part of Cathay Hospitality Management and fully implements plastic reduction policies, energy-efficient facilities, and low-carbon operational processes, while actively obtaining both domestic and international quality certifications. Cathay Hospitality Management is committed to promoting green tourism and aims to provide environmentally conscious travelers with eco-friendly accommodation options through concrete sustainability practices. |
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| What specific achievements has Cathay Hospitality Management made in plastic reduction? | Cathay Hospitality Management is committed to promoting a "circular economy." All hotels across Taiwan no longer provide single-use amenities, and all bathroom toiletries have been replaced with wall-mounted large refillable dispensers.
For drinking water services, diversified plastic-reduction solutions are adopted based on brand characteristics: HOTEL COZZI provides filtered drinking water dispensers for guest use, while Hotel MŪR adopts glass bottled water. Together, we reduce plastic waste at the source and share a greener journey. |
| How does Cathay Hospitality Management create a low-carbon and energy-efficient accommodation environment? | Cathay Hospitality Management builds environmentally friendly spaces through smart energy management.
● Energy and water conservation: Traditional lighting has been replaced with energy-saving fixtures, double-glazed windows are installed, and room card systems control electricity usage. Guestrooms are fully equipped with water-saving certified toilets and smart shower facilities. ● Green building certification: Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to obtain both U.S. LEED Gold Certification and Taiwan EEWH Diamond Certification. ● Environmental sustainability certifications: HOTEL COZZI, Hotel MŪR, and Tribute Portfolio properties under the group have all obtained “Eco-Friendly Hotel Certification” and “Green Table Certification.” ● Low-carbon transportation: Taipei Courtyard by Marriott Downtown is equipped with electric vehicle (EV) charging stations, and YouBike stations are available nearby to encourage guests to use public transportation. ● Digital transformation: Paperless stays are promoted through electronic forms, IPTV services, and online surveys. |
| How does Cathay Hospitality Management support local communities and a friendly environment? | Cathay Hospitality Management has long been deeply rooted in local communities, prioritizing the use of locally sourced ingredients to reduce transportation-related carbon emissions and actively engaging in social welfare initiatives.
In collaboration with the Cathay Charity Foundation, we support rural education, charitable donations, and employee volunteer services, fulfilling our social commitment of “coexistence, co-prosperity, and common good.” We also continue to develop family-friendly and senior-focused programs, and have introduced a dedicated “Rainbow Program” to provide diverse and inclusive accommodation experiences. |
| What achievements has Cathay Hospitality Management made in employee care and diversity, equity, and inclusion? | We have established clear promotion and training systems and actively practice DEI (Diversity, Equity, and Inclusion) principles to create a respectful and inclusive workplace.
In 2025, Cathay Hospitality Management was awarded both the “Best Companies to Work for in Asia” and the “Diversity, Equity & Inclusion Award” by HR Asia, becoming the only hospitality group in Taiwan to receive both honors. In addition, Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to be certified as an “LGBTQ+ Friendly Workplace.” |
| How does Cathay Hospitality Management ensure food safety and service quality? | In 2023, the "CS Corporate Sustainability Committee" was officially established to deeply integrate sustainability concepts into operational strategies. Through rigorous supplier audits and food safety standards, we build a resilient supply chain. Comprehensive risk management mechanisms are also established for finance, information security, and occupational safety, ensuring integrity in operations and transparent governance in daily practices. |
※ The above information is subject to change. Please refer to on-site hotel announcements or the latest version on the official website for the most up-to-date information.
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