COZZI Blu FAQ
* check-in time：16:00 | check-out time：11:00
* Sustainability Policy: Single-use amenities (such as toothbrushes, combs, etc.) and bottled water are not proactively provided. Guests are kindly requested to bring their own personal amenities.
I. Check-in and Reservation Information
| What are the standard check-in/check-out times and the policy for late check-out? | Check-in at 16:00; check-out at 11:00. Late check-out is subject to room availability and additional charges. Late check-out requests will be handled based on same-day availability; guests are advised to inquire with the front desk in advance. Guests under 18 years old are not permitted to stay alone. |
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| What is the cancellation policy? | Cancellations made before 16:00 one day prior to arrival are free of charge (excluding special promotional packages).According to the Tourism Bureau’s Standardized Contract, cancellations made before 16:00 one day prior to arrival incur no charge; cancellations made on the day of arrival will be charged the first night’s room rate. Special promotional packages are subject to individual package terms. |
| What is the policy for additional guests and extra beds for children? | Most room types provide baby cribs. Extra bed service is charged at NT$1,500 + 15% per night (breakfast not included). Please make your request in advance at the time of booking. |
| Can guests under 18 years old stay alone? | No. Guests under 18 years old are not permitted to stay alone.To ensure guest safety, if all occupants and accompanying guests are under 18 years old, the hotel will not accept the reservation. Cancellation policies will follow the Tourism Bureau’s standardized contract. |
| How can I check my reservation details? | Please check the reservation confirmation email sent to the email address provided at the time of booking.A confirmation email will be sent within 30 minutes after a successful official website booking. If there is any incorrect information, please contact us by phone or email. |
| What is the procedure if I need to modify my reservation after booking? | For official website reservations, please contact us directly to modify your booking details. For reservations made through third-party platforms, please contact the original booking platform.Guests who booked via the official website may contact us by phone or email to modify reservation details. Reservations made through third-party platforms such as Agoda or Booking.com must be modified through the original platform. |
| How can I contact the HOTEL COZZI reservation center? What are the service hours? | You may contact us by phone or email. Reservation center service hours are Monday to Friday, 09:00–18:00.Outside service hours, guests are advised to book via the official website to confirm availability in real time. For other inquiries, please email us and we will respond as soon as possible. |
| What payment methods are accepted at the hotel? | Multiple credit cards are accepted, and mobile payment options are also available.
Cash and major credit cards including Visa, Mastercard, JCB, American Express, and UnionPay are accepted. Apple Pay is supported for mobile payments. |
| Can HOTEL COZZI accept National Travel Card ? | Yes. HOTEL COZZI is an authorized National Travel Card merchant.Accommodation and dining expenses at all HOTEL COZZI locations may be paid using the National Travel Card. |
| Does the hotel provide foreign currency exchange services? | Yes. The hotel provides foreign currency exchange services (foreign passport or valid identification required). Please contact the front desk if needed.For foreign guests holding foreign passports, and guests from Hong Kong/Macau/Mainland China holding valid entry documents, we offer exchange services for USD, EUR, HKD, JPY, and CNY. |
II. Guest Rooms and Facilities
| Does the hotel provide free Wi-Fi? | Yes. Complimentary internet access is available throughout the hotel to meet both business and leisure needs.In addition to free wireless Wi-Fi throughout the property, guest rooms are also equipped with wired internet ports. Complimentary internet access is available hotel-wide, making it suitable for business travelers and families. |
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| Does the hotel provide charging facilities? | Each guest room is equipped with USB charging ports and a universal travel adapter, making it convenient for both business and international travelers. |
| Are water dispensers available in the hotel? | Water dispensers are available on every floor, and dedicated containers are provided in guest rooms for guest use.To support environmental sustainability and reduce single-use plastic, water dispensers are installed on each guest room floor, and dedicated containers are provided in the rooms for guest use. Please note that these containers are for in-hotel use only and should not be taken outside the hotel. |
| What laundry services are available at the hotel? | A 24-hour self-service laundry room is available on the 5th floor, and paid dry-cleaning services are also provided.A self-service laundry room is located on the 5th floor. Washing/drying costs NT$50 per use; laundry detergent balls are NT$10 each.
| Paid valet dry-cleaning service: Items sent before 12:00 a.m. will be returned by 7:00 p.m. the same day. | A 4-hour express dry-cleaning service is also available (with a 50% surcharge). Please contact the front desk for details. |
| Does the hotel offer business facilities? | The hotel features a Business Center on the 5th floor, providing a dedicated space to meet business needs and create an efficient working environment for corporate travelers. In addition, a multifunctional banquet hall is available for corporate meetings and events.
| Business Center: Located on the 5th floor, this exclusive business space offers laptop computers, Wi-Fi, a multifunction office machine (supporting photocopying/printing/fax services), self-service beverages, and a reading area with newspapers and magazines. | Meeting Space: The multifunctional banquet hall can accommodate up to 50 banquet tables or 500 attendees for conferences. It is equipped with professional-grade lighting and audio systems, as well as a 19-meter ultra-large LED screen, making it ideal for both large-scale meetings and banquets. |
| Where is the fitness center located and what are the operating hours? | 【5F｜Opening Hours: Daily 06:00–22:00｜Free for in-house guests】The fitness center is located on the 5th floor and is open daily from 06:00 to 22:30 for in-house guests to use freely and enjoy their workout time. |
| Does the hotel have a swimming pool? | There is no swimming pool facility on the premises.All HOTEL COZZI locations nationwide ((Minsheng Taipei, ZhongxiaoTaipei , COZZI Blu, Ximen Tainan, and Zhongshan Kaohsiung) do not have swimming pool facilities. If you wish to enjoy water activities, please contact the front desk for recommendations of nearby attractions. |
| Are in-room safes available? | Yes. Each guest room is equipped with an electronic safe that can accommodate a 15-inch laptop. |
| Does the hotel provide baby amenities for guests traveling with children? | Yes. The hotel provides complimentary baby amenities such as baby cribs, baby bathtubs, and bottle sterilizers. Please inform us of your needs at the time of reservation.HOTEL COZZI welcomes families traveling with children. Complimentary baby cribs, baby bathtubs, and bottle sterilizers are available for loan to make your stay more convenient.
＊Note: As the quantity of baby amenities is limited, please make reservations in advance to ensure availability. |
| Which in-room amenities may be taken away? | Only slippers and non-woven fabric bags may be taken from the guest room. All other items should not be removed from the hotel.To ensure that all guests enjoy complete facilities and a comfortable environment, in-room equipment (such as towels, pillows, hair dryers, and decorative items) is for in-hotel use only. Any loss or unauthorized removal will be charged at market price. |
| Which room types at COZZI Blu have bathtubs? | All room types, except Corner Family Room, are equipped with bathtubs to enhance guest relaxation during their stay. |
| Does the hotel offer wheelchair-accessible rooms with accessible bathrooms? | Yes. The hotel provides wheelchair-accessible rooms with accessible bathrooms suitable for guests using wheelchairs.As the number of these room types is limited, please inform us of your needs in advance at the time of reservation to facilitate arrangements. |
| For multi-night stays, can I request room cleaning or towel replacement? | Yes. We provide comprehensive housekeeping services for extended stays.If the “Do Not Disturb” indicator in your room is not activated, housekeeping staff will perform daily room cleaning and towel replacement in accordance with standard service procedures. If you have specific cleaning time requests, please inform the front desk in advance for arrangement. |
III. Transportation & Nearby Information
| How can I get to the hotel from Taoyuan High Speed Rail Station? | The hotel provides a complimentary shuttle service. The boarding point is located at Platform 10, Exit 5 of Taoyuan High Speed Rail Station. Please present your accommodation or dining reservation confirmation to the driver before boarding.The hotel is conveniently located near Taoyuan High Speed Rail Station and the Airport MRT. For detailed transportation information, please click the link. The direct HSR connection makes traveling to the hotel quick and convenient. |
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| What are the details of the hotel shuttle service? | The shuttle operates daily from 10:00 to 16:45, departing every 30 minutes, with a service break between 13:00 and 14:00. The journey takes approximately 3 minutes from the HSR station to the hotel and about 18 minutes from the hotel to the airport. The fixed schedule ensures efficient connections with HSR services. |
| Where is the hotel parking entrance? Can parking spaces be reserved? | The hotel provides contracted parking on B2–B3. During the stay, each room is entitled to up to 24 hours of complimentary parking per night. Parking is available on a first-come, first-served basis, and reservations are not accepted.The indoor parking facility is managed by the operator "City Parking," which is responsible for maintenance and management. Guests are reminded to safeguard their belongings and ensure personal safety. Due to limited space, parking spaces cannot be reserved in advance. |
| Are there any supermarkets or convenience stores near the hotel? | Nearby options include 7-ELEVEN and PX Mart. The closest night market is the well-known Zhongli Tourist Night Market (approximately 700 meters from the hotel), offering a wide variety of local Taoyuan delicacies. |
| How far is the hotel from Xpark Aquarium and Shin Kong Cinemas? | COZZI Blu is located within the same complex as Xpark Aquarium, Shin Kong Cinemas, and Qiaohu Dreamland at Landmark Plaza. They are accessible via the indoor second-floor corridor within a 2–3 minute walk.These popular family attractions are in the same building, making them easily accessible even on rainy days. |
| How can I get from the hotel to Gloria Outlets? | From the hotel's second-floor exit, walk across the connecting skybridge for approximately 5–8 minutes to reach Gloria Outlets. |
IV. Dining & Event Venues
| What dining options are available at COZZI Blu? What are the operating hours? | The hotel features three distinctive dining venues located on the 2nd and 3rd floors, offering buffet dining, refined Chinese cuisine, and a themed bar experience. In-room dining service is also available to meet various guest needs.Restaurant Information and Hours:
● 2F | Cozzi Market (Buffet Restaurant): Serves breakfast, lunch, and dinner with international cuisine and chef’s selections. - Breakfast: Daily 06:30–10:00 ※ To maintain dining quality, peak hours adopt staggered entry: First Seating: 06:30–08:30 / Second Seating: 08:30–10:00 - Lunch: 11:30–14:00 - Dinner: 17:30–21:00 ● 2F | Yi Hui Xuan (Chinese Restaurant): Designed in a New Oriental style, offering refined Sichuan and Yangzhou cuisine, ideal for family gatherings and business banquets. - Lunch: 11:30–14:00 - Dinner: 17:30–21:00 ● 3F | Blu Bar (Themed Bar): Inspired by an ocean liner cabin design, serving cocktails, beverages, and light bites in a relaxing atmosphere. - Monday–Thursday & Sunday: 14:00–23:00 - Friday–Saturday: 14:00–24:00 ● In-Room Dining: Guests may enjoy meals in the comfort of their rooms. Service Hours: Daily 14:00–22:00 |
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| What are the policies regarding event setup and renting public spaces? | COZZI Blu offers elegant and highly functional meeting and event venues, featuring approximately 500 ping of flexible space. The venue can be customized for small private meetings, large corporate conferences, annual events, or wedding banquets.
●Venue Rental: Equipped with a 19-meter ultra-large LED screen and professional-grade conference facilities, supporting diverse event formats to ensure seamless presentations, performances, and banquets. For rental or setup inquiries, please contact the hotel at 03-273-7688. ●Usage Policy: To protect guest rights and comfort, non-guestroom areas (such as the lobby) are not available for private events. |
V. Others
| About the HOTEL COZZI brand | HOTEL COZZI is a brand under Cathay Hospitality Management. There are currently five HOTEL COZZI properties across Taiwan. COZZI Blu, the flagship property, officially opened in August 2020. It is Taiwan’s first flagship hotel designed with an ocean-inspired theme, integrated with the adjacent Xpark Aquarium to create a new immersive travel destination. |
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| Pet policy | To maintain accommodation quality, only guide dogs assisting visually impaired guests are permitted. No other animals are allowed to enter or stay at the hotel. |
| Is smoking allowed in the hotel? | The hotel strictly enforces a non-smoking policy. Smoking is prohibited in all indoor areas, including guestrooms, restaurants, and public spaces. |
| Does the hotel offer parcel receiving services? | The hotel provides parcel receiving and outbound shipping services (handling fees apply).
● Parcel receiving: Please indicate the reservation name and check-in date on the package. ● Outbound shipping: The hotel can assist with shipping luggage or parcels with freight prepaid. Handling fees apply. Please contact the front desk for details. |
| Does the hotel provide luggage storage service? | Complimentary luggage storage is available before check-in and on the day of check-out.
● Before check-in: Luggage may be stored prior to completing check-in procedures. ● After check-out: Complimentary same-day storage is also available, allowing you to explore nearby attractions conveniently. |
VI. ESG Sustainability Practices – Green Initiatives & Social Responsibility
| Is HOTEL COZZI a sustainable or eco-friendly accommodation? |
Yes. HOTEL COZZI is part of Cathay Hospitality Management and fully implements plastic reduction policies, energy-efficient facilities, and low-carbon operational processes, while actively obtaining both domestic and international quality certifications. Cathay Hospitality Management is committed to promoting green tourism and aims to provide environmentally conscious travelers with安心, eco-friendly accommodation options through concrete sustainability practices. |
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| What specific achievements has Cathay Hospitality Management made in plastic reduction? | Cathay Hospitality Management is committed to promoting a “circular economy.” All hotels across Taiwan no longer provide single-use amenities, and all bathroom toiletries have been replaced with wall-mounted large refillable dispensers.
For drinking water services, diversified plastic-reduction solutions are adopted based on brand characteristics: HOTEL COZZI provides filtered drinking water dispensers for guest use, while Hotel MŪR adopts glass bottled water. Together, we reduce plastic waste at the source and share a greener journey. |
| How does Cathay Hospitality Management create a low-carbon and energy-efficient accommodation environment? | Cathay Hospitality Management builds environmentally friendly spaces through smart energy management.
● Energy and water conservation: Traditional lighting has been replaced with energy-saving fixtures, double-glazed windows are installed, and room card systems control electricity usage. Guestrooms are fully equipped with water-saving certified toilets and smart shower facilities. ● Green building certification: Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to obtain both U.S. LEED Gold Certification and Taiwan EEWH Diamond Certification. ● Environmental sustainability certifications: HOTEL COZZI, Hotel MŪR, and Tribute Portfolio properties under the group have all obtained “Eco-Friendly Hotel Certification” and “Green Table Certification.” ● Low-carbon transportation: Taipei Courtyard by Marriott Downtown is equipped with electric vehicle (EV) charging stations, and YouBike stations are available nearby to encourage guests to use public transportation. ● Digital transformation: Paperless stays are promoted through electronic forms, IPTV services, and online surveys. |
| How does Cathay Hospitality Management support local communities and a friendly environment? | Cathay Hospitality Management has long been deeply rooted in local communities, prioritizing the use of locally sourced ingredients to reduce transportation-related carbon emissions and actively engaging in social welfare initiatives.
In collaboration with the Cathay Charity Foundation, we support rural education, charitable donations, and employee volunteer services, fulfilling our social commitment of “coexistence, co-prosperity, and common good.” We also continue to develop family-friendly and senior-focused programs, and have introduced a dedicated “Rainbow Program” to provide diverse and inclusive accommodation experiences. |
| What achievements has Cathay Hospitality Management made in employee care and diversity, equity, and inclusion? | We have established clear promotion and training systems and actively practice DEI (Diversity, Equity, and Inclusion) principles to create a respectful and inclusive workplace.
In 2025, Cathay Hospitality Management was awarded both the “Best Companies to Work for in Asia” and the “Diversity, Equity & Inclusion Award” by HR Asia, becoming the only hospitality group in Taiwan to receive both honors. In addition, Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to be certified as an “LGBTQ+ Friendly Workplace.” |
| How does Cathay Hospitality Management ensure food safety and service quality? | In 2023, the “CS Corporate Sustainability Committee” was officially established to deeply integrate sustainability concepts into operational strategies. Through rigorous supplier audits and food safety standards, we build a resilient supply chain. Comprehensive risk management mechanisms are also established for finance, information security, and occupational safety, ensuring integrity in operations and transparent governance in daily practices. |
※ The above information is subject to change. Please refer to on-site hotel announcements or the latest version on the official website for the most up-to-date information.
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