HOTEL COZZI Zhongshan Kaohsiung FAQ
* check-in time：15:00 | check-out time：11:00
* Sustainability Policy: Single-use amenities (such as toothbrushes, combs, etc.) and bottled water are not proactively provided. Guests are kindly requested to bring their own personal amenities.
* Room Service： Daily 17:30–21:00 (please dial 0).
I. Check-in and Reservation Information
| What are the standard check-in/check-out times and the policy for late check-out? | Check-in at 15:00; check-out at 11:00. Late check-out is subject to room availability and additional charges. Late check-out requests will be handled based on same-day availability; guests are advised to inquire with the front desk in advance. Guests under 18 years old are not permitted to stay alone. |
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| What is the cancellation policy? | Cancellations made before 16:00 one day prior to arrival are free of charge (excluding special promotional packages).According to the Tourism Bureau’s Standardized Contract, cancellations made before 16:00 one day prior to arrival incur no charge; cancellations made on the day of arrival will be charged the first night’s room rate. Special promotional packages are subject to individual package terms. |
| What are the extra guest and extra bed charges? | Children aged 6–11: NT$300; adults aged 12 and above without an extra bed: NT$500; extra bed: NT$1,500 (all include one breakfast).
| Children aged 6–11 (without extra bed): NT$300 per person per night. | Adults aged 12 and above (without extra bed): NT$500 per person per night. | Extra bed service: Available for selected room types only, NT$1,500 per night. *Note: Due to the limited number of extra beds, please inform us at the time of reservation if this service is required so we may confirm room type and amenities accordingly. |
| Can guests under 18 years old stay alone? | No. Guests under 18 years old are not permitted to stay alone.To ensure guest safety, if all occupants and accompanying guests are under 18 years old, the hotel will not accept the reservation. Cancellation policies will follow the Tourism Bureau’s standardized contract. |
| How can I check my reservation details? | Please check the reservation confirmation email sent to the email address provided at the time of booking.A confirmation email will be sent within 30 minutes after a successful official website booking. If there is any incorrect information, please contact us by phone or email. |
| What is the procedure if I need to modify my reservation after booking? | For official website reservations, please contact us directly to modify your booking details. For reservations made through third-party platforms, please contact the original booking platform.Guests who booked via the official website may contact us by phone or email to modify reservation details. Reservations made through third-party platforms such as Agoda or Booking.com must be modified through the original platform. |
| How can I contact the HOTEL COZZI reservation center? What are the service hours? | You may contact us by phone or email. Reservation center service hours are Monday to Saturday, 09:00–18:00.Outside service hours, guests are advised to book via the official website to confirm availability in real time. For other inquiries, please email us and we will respond as soon as possible. |
| What payment methods are accepted at the hotel? | Multiple credit cards are accepted, and mobile payment options are also available.
Cash and major credit cards including Visa, Mastercard, JCB, American Express, and UnionPay are accepted. Apple Pay is supported for mobile payments. |
| Can HOTEL COZZI accept National Travel Card ? | Yes. HOTEL COZZI is an authorized National Travel Card merchant.Accommodation and dining expenses at all HOTEL COZZI locations may be paid using the National Travel Card. |
| Does the hotel provide foreign currency exchange services? | Yes. The hotel provides foreign currency exchange services (foreign passport or valid identification required). Please contact the front desk if needed.For foreign guests holding foreign passports, and guests from Hong Kong/Macau/Mainland China holding valid entry documents, we offer exchange services for USD, EUR, HKD, JPY, and CNY. |
II. Guest Rooms and Facilities
| Does the hotel provide free Wi-Fi? | Yes. Complimentary internet access is available throughout the hotel to meet both business and leisure needs.In addition to free wireless Wi-Fi throughout the property, guest rooms are also equipped with wired internet ports. Complimentary internet access is available hotel-wide, making it suitable for business travelers and families. |
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| Does the hotel provide charging facilities? | Yes. The hotel provides USB ports and Type H power outlets, as well as mobile phone charging cables and wireless charging pads.Each guest room is equipped with USB charging ports and Type H power outlets for the convenience of travelers. In addition, mobile phone charging cables are available at the 30th-floor front desk, and wireless charging pads are available at THE Lounge. Guests are welcome to inquire with on-site staff if needed. |
| Are water dispensers available in the hotel? | Water dispensers are available on every floor, and dedicated containers are provided in guest rooms for guest use.To support environmental sustainability and reduce single-use plastic, water dispensers are installed on each guest room floor, and dedicated containers are provided in the rooms for guest use. Please note that these containers are for in-hotel use only and should not be taken outside the hotel. |
| What laundry services are available at the hotel? | A self-service laundry room is available on-site, and paid dry-cleaning services are also provided.A self-service laundry room is located on the 24th floor. Washing/drying costs NT$50 per use; laundry detergent balls are NT$10 each.
| Paid valet dry-cleaning service: Items sent before 11:00 a.m. will be returned by 7:00 p.m. the same day. | A 4-hour express dry-cleaning service is also available (with a 50% surcharge). Please contact the front desk for details. |
| Does the hotel offer business facilities? | While the hotel does not provide a dedicated business center, THE Lounge on the 30th floor offers basic business services.Mobile phone charging cables are available at the 30th-floor front desk, and wireless charging pads are provided at THE Lounge. Although there is no dedicated business center, THE Lounge on the 30th floor offers basic business services such as photocopying, faxing, and scanning. The equipment meets basic business needs. Please contact the front desk staff for assistance if required. |
| Where is the fitness center located and what are the operating hours? | 【24F｜Opening Hours: Daily 07:00–22:30｜Free for in-house guests】The fitness center is located on the 24th floor and is open daily from 07:00 to 22:30 for in-house guests to use freely and enjoy their workout time. |
| Does the hotel have a swimming pool? | There is no swimming pool facility on the premises.All HOTEL COZZI locations nationwide ((Minsheng Taipei, ZhongxiaoTaipei , COZZI Blu, Ximen Tainan, and Zhongshan Kaohsiung) do not have swimming pool facilities. If you wish to enjoy water activities, please contact the front desk for recommendations of nearby attractions. |
| Are in-room safes available? | Yes. Each guest room is equipped with an electronic safe that can accommodate a 15-inch laptop. |
| Does the hotel provide baby amenities for guests traveling with children? | Yes. The hotel provides complimentary baby amenities such as baby cribs, baby bathtubs, and bottle sterilizers. Please inform us of your needs at the time of reservation.HOTEL COZZI welcomes families traveling with children. Complimentary baby cribs, baby bathtubs, and bottle sterilizers are available for loan to make your stay more convenient.
＊Note: As the quantity of baby amenities is limited, please make reservations in advance to ensure availability. |
| Which in-room amenities may be taken away? | Only slippers and non-woven fabric bags may be taken from the guest room. All other items should not be removed from the hotel.To ensure that all guests enjoy complete facilities and a comfortable environment, in-room equipment (such as towels, pillows, hair dryers, and decorative items) is for in-hotel use only. Any loss or unauthorized removal will be charged at market price. |
| Which room types at HOTEL COZZI Zhongshan Kaohsiung have bathtubs? | All room types, except accessible guest rooms, are equipped with bathtubs to enhance guest relaxation during their stay. |
| Does the hotel offer wheelchair-accessible rooms with accessible bathrooms? | Yes. The hotel provides wheelchair-accessible rooms with accessible bathrooms suitable for guests using wheelchairs.As the number of these room types is limited, please inform us of your needs in advance at the time of reservation to facilitate arrangements. |
| For multi-night stays, can I request room cleaning or towel replacement? | Yes. We provide comprehensive housekeeping services for extended stays.If the “Do Not Disturb” indicator in your room is not activated, housekeeping staff will perform daily room cleaning and towel replacement in accordance with standard service procedures. If you have specific cleaning time requests, please inform the front desk in advance for arrangement. |
III. Transportation & Nearby Information
| How do I reach the hotel by Kaohsiung MRT? | The hotel is directly accessible from Exit 3 of Sanduo Shopping District Station (R8) on the Kaohsiung MRT.The hotel enjoys an extremely convenient location, situated right next to Exit 3 of Sanduo Shopping District Station. If you are traveling with large luggage and require elevator access, it is recommended to exit via Exit 4 and cross the street to reach the hotel. |
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| How long does it take to get to the hotel from Kaohsiung Airport or the train station? | The travel time from Xiaogang Airport is approximately 20 minutes; from the high-speed rail or train station, approximately 15 minutes. Under smooth traffic conditions, it takes approximately 16–20 minutes from Kaohsiung International Airport to the hotel, and about 10–15 minutes from Kaohsiung Train Station. |
| Where is the hotel parking entrance? Can parking spaces be reserved? | The parking entrance is located in Lane 258, Zhongshan 2nd Road. Parking is available on a first-come, first-served basis, and reservations are not accepted. The hotel's affiliated indoor parking facility (Cathay Central Building, B4–B5) offers a total of 50 flat parking spaces. The entrance is located at Lane 258, Zhongshan 2nd Road, Qianzhen District. Due to limited space, parking spaces are available on a first-come, first-served basis and cannot be reserved in advance. |
| Is it necessary to complete check-in before parking? What is the parking procedure? | Guests may park their vehicles in the underground parking lot first, then proceed to the 30th floor to complete check-in. Please provide your license plate number for registration to enjoy complimentary parking during your stay.
● Parking procedure: After entering the parking lot, please park your vehicle in the designated temporary parking area. Once parked, take the elevator directly to the hotel lobby on the 30th floor to complete check-in. ● Registration service: When checking in, please be sure to inform the front desk staff of your license plate number and parking location so that the parking privilege can be registered. ● Parking privileges: After registration, complimentary in-and-out parking is available from the day of check-in until 12:00 noon on the day of departure. Please note that parking spaces are available on a first-come, first-served basis and cannot be reserved in advance. |
| Does the hotel provide electric vehicle charging stations? | In support of low-carbon travel, the hotel provides three paid charging stations on B4. Usage is based on on-site queue order, and reservations are not available.
● Equipment information: Three charging stations are available, Type 2 AC 11kW. ● Usage policy: Charging services are subject to a fee. Due to the limited number of parking spaces, reservations or space holding are not available. ● To ensure fair usage for all drivers: Please follow the on-site queue order. After charging is complete, kindly move your vehicle to a regular parking space to allow access for the next guest in need. |
| Do hotel guests or dining customers receive parking discounts? How does it work? | Hotel guests enjoy complimentary parking for 24 hours per room per day; dining customers receive a one-hour parking discount for every NT$1,000 spent.
● Hotel guests: Please provide your license plate number at check-in. Each room is entitled to complimentary parking for one vehicle per day. ● Dining guests: For every NT$1,000 spent, one hour of parking discount is provided, up to a maximum of three hours. ● Reminder: If the indoor parking lot is full, vehicles may exit within 15 minutes free of charge and park at nearby parking facilities. If payment is required, please proceed to the payment machines located on B4 or B5. |
| Are there any supermarkets or convenience stores nearby? | The hotel is located in the heart of the Sanduo Shopping District. Pharmacies and various shops are within a 5-minute walk, offering abundant options for daily necessities and drugstore shopping. |
| What shopping centers or landmarks are near the hotel? | Shin Kong Mitsukoshi, SOGO, and Far Eastern Department Store are located directly across from the hotel. Kaohsiung Main Public Library and the 85 Sky Tower are within a 5–10 minute walk. Popular attractions in the Asia New Bay Area can be reached by MRT in just one stop. |
| How do I get from the hotel to the Pier-2 Art Center? | HOTEL COZZI Zhongshan Kaohsiung is approximately 3.5 km from the Pier-2 Art Center. Travel time is about 15–20 minutes by public transportation, or 10–12 minutes by car or taxi. Recommended transportation options include:
● Kaohsiung MRT (Recommended): From Sanduo Shopping District Station (R8) located directly beneath the hotel, take the Red Line northbound to Formosa Boulevard Station (R10), transfer to the Orange Line westbound, and alight at Yanchengpu Station (O2), Exit 1. The Pier-2 Dayong Warehouse area is approximately a 5-minute walk away. ● Taxi/Uber: Travel via Zhongshan 2nd Road connecting to Wufu 3rd Road. The journey takes approximately 10–15 minutes depending on traffic conditions, with an estimated fare of NT$150–180. ● Kaohsiung Light Rail: To reach the Pier-2 Dayi Warehouse area, you may also take the light rail to Love Pier Station (C11) or Pier-2 Dayi Station (C12). |
| What is the fastest way to get to Kaohsiung International Airport? | Taking the MRT Red Line takes only 12 minutes and is the most punctual and efficient option.
● MRT (Fastest option): From Sanduo Shopping District Station (R8), which is directly connected to the hotel, take the Red Line toward Xiaogang. After five stops (approximately 12 minutes), you will arrive at Kaohsiung International Airport Station (R4). This option avoids road congestion and is ideal for travelers catching flights on time. ● Taxi (Alternative option):The distance is approximately 7 km, with a travel time of about 15–20 minutes via Zhongshan 4th Road. This option is suitable for guests with more luggage or traveling outside peak hours. |
| How do I get from Zuoying High-Speed Rail Station to HOTEL COZZI Zhongshan Kaohsiung? | Take the Kaohsiung MRT Red Line for approximately 18 minutes directly to Sanduo Shopping District Station (R8). Exit via Exit 3 to arrive at the hotel.It is recommended to take the Kaohsiung MRT Red Line toward Xiaogang, traveling directly from Zuoying Station (R16) to Sanduo Shopping District Station (R8). The journey takes approximately 18 minutes with no transfers required. After exiting at Exit 3, the hotel, located in the Cathay Central Building, is within walking distance. |
IV. Dining & Event Venues
| What dining facilities are available in the hotel, and what are the dining hours? | At HOTEL COZZI Zhongshan Kaohsiung, Cozzi THE Roof Restaurant located on the 30th floor serves breakfast as well as lunch and dinner, allowing guests to enjoy meals while taking in a 270-degree panoramic view.
● Colorful Morning Breakfast: Served from 06:30 to 10:00 at THE Lounge. In principle, breakfast service is reserved for in-house guests only. Non-staying guests are welcome to call +886-975-6699 for inquiries if needed. ● Lunch/Dinner and Afternoon Tea:Open to non-staying guests, offering a variety of dining options so you can enjoy fine cuisine accompanied by a stunning high-altitude sea view. |
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| What are the policies regarding event setup and lobby or public area rentals? | The hotel offers multifunctional meeting rooms and restaurant venues for rental. Public areas such as the lobby are not available for private events.
● Venue rental: Rental is available for the “Multifunctional Digital Meeting Room” and “Cozzi THE Roof Restaurant.” For setup requirements, please contact hotel staff (Restaurant hotline: +886-975-6677). ● Maintenance policy:To protect the rights and comfort of all guests, non-guestroom areas (such as the lobby) are not open for hosting events. |
V. Others
| About the HOTEL COZZI brand | HOTEL COZZI is a brand under Cathay Hospitality Management. There are currently five HOTEL COZZI properties across Taiwan. HOTEL COZZI Zhongshan Kaohsiung opened in 2015 and is located in the heart of the Sanduo Shopping District. With its high-altitude views and direct MRT access, it provides a refined experience for both business and leisure travelers. |
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| Pet policy | To maintain accommodation quality, only guide dogs assisting visually impaired guests are permitted. No other animals are allowed to enter or stay at the hotel. |
| Is smoking allowed in the hotel? | The hotel strictly enforces a non-smoking policy. Smoking is prohibited in all indoor areas, including guestrooms, restaurants, and public spaces. |
| Does the hotel offer parcel receiving services? | The hotel provides parcel receiving and outbound shipping services (handling fees apply).
● Parcel receiving: Please indicate the reservation name and check-in date on the package. ● Outbound shipping: The hotel can assist with shipping luggage or parcels with freight prepaid. Handling fees apply. Please contact the front desk for details. |
| Does the hotel provide luggage storage service? | Complimentary luggage storage is available before check-in and on the day of check-out.
● Before check-in: Luggage may be stored prior to completing check-in procedures. ● After check-out: Complimentary same-day storage is also available, allowing you to explore nearby attractions conveniently. |
| Does the hotel provide a complimentary shuttle service? |
The hotel currently does not offer a complimentary shuttle service; however, it is conveniently located near the MRT station and can assist in arranging paid private transportation. HOTEL COZZI Zhongshan Kaohsiung is located near Sanduo Shopping District MRT Station, offering excellent accessibility. For guests with large luggage, paid private transfer services can be arranged upon request. Please contact hotel staff for pricing details. |
| Can the hotel receive food delivery orders on behalf of guests? | Yes. The hotel has designated shelves for food delivery orders in the lobby on the 30th floor. When placing your order, please note the recipient’s name, room number, and delivery location as “30th Floor Lobby – Food Delivery Area,” and kindly collect the order in person. |
VI. ESG Sustainability Practices – Green Initiatives & Social Responsibility
| Is HOTEL COZZI a sustainable or eco-friendly accommodation? |
Yes. HOTEL COZZI is part of Cathay Hospitality Management and fully implements plastic reduction policies, energy-efficient facilities, and low-carbon operational processes, while actively obtaining both domestic and international quality certifications. Cathay Hospitality Management is committed to promoting green tourism and aims to provide environmentally conscious travelers with安心, eco-friendly accommodation options through concrete sustainability practices. |
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| What specific achievements has Cathay Hospitality Management made in plastic reduction? | Cathay Hospitality Management is committed to promoting a “circular economy.” All hotels across Taiwan no longer provide single-use amenities, and all bathroom toiletries have been replaced with wall-mounted large refillable dispensers.
For drinking water services, diversified plastic-reduction solutions are adopted based on brand characteristics: HOTEL COZZI provides filtered drinking water dispensers for guest use, while Hotel MŪR adopts glass bottled water. Together, we reduce plastic waste at the source and share a greener journey. |
| How does Cathay Hospitality Management create a low-carbon and energy-efficient accommodation environment? | Cathay Hospitality Management builds environmentally friendly spaces through smart energy management.
● Energy and water conservation: Traditional lighting has been replaced with energy-saving fixtures, double-glazed windows are installed, and room card systems control electricity usage. Guestrooms are fully equipped with water-saving certified toilets and smart shower facilities. ● Green building certification: Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to obtain both U.S. LEED Gold Certification and Taiwan EEWH Diamond Certification. ● Environmental sustainability certifications: HOTEL COZZI, Hotel MŪR, and Tribute Portfolio properties under the group have all obtained “Eco-Friendly Hotel Certification” and “Green Table Certification.” ● Low-carbon transportation: Taipei Courtyard by Marriott Downtown is equipped with electric vehicle (EV) charging stations, and YouBike stations are available nearby to encourage guests to use public transportation. ● Digital transformation: Paperless stays are promoted through electronic forms, IPTV services, and online surveys. |
| How does Cathay Hospitality Management support local communities and a friendly environment? | Cathay Hospitality Management has long been deeply rooted in local communities, prioritizing the use of locally sourced ingredients to reduce transportation-related carbon emissions and actively engaging in social welfare initiatives.
In collaboration with the Cathay Charity Foundation, we support rural education, charitable donations, and employee volunteer services, fulfilling our social commitment of “coexistence, co-prosperity, and common good.” We also continue to develop family-friendly and senior-focused programs, and have introduced a dedicated “Rainbow Program” to provide diverse and inclusive accommodation experiences. |
| What achievements has Cathay Hospitality Management made in employee care and diversity, equity, and inclusion? | We have established clear promotion and training systems and actively practice DEI (Diversity, Equity, and Inclusion) principles to create a respectful and inclusive workplace.
In 2025, Cathay Hospitality Management was awarded both the “Best Companies to Work for in Asia” and the “Diversity, Equity & Inclusion Award” by HR Asia, becoming the only hospitality group in Taiwan to receive both honors. In addition, Taipei Courtyard by Marriott Downtown is the first hotel in Taiwan to be certified as an “LGBTQ+ Friendly Workplace.” |
| How does Cathay Hospitality Management ensure food safety and service quality? | In 2023, the “CS Corporate Sustainability Committee” was officially established to deeply integrate sustainability concepts into operational strategies. Through rigorous supplier audits and food safety standards, we build a resilient supply chain. Comprehensive risk management mechanisms are also established for finance, information security, and occupational safety, ensuring integrity in operations and transparent governance in daily practices. |
※ The above information is subject to change. Please refer to on-site hotel announcements or the latest version on the official website for the most up-to-date information.
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